Claims Associate (Property & Casualty)

UNICON Insurance and Reinsurance Brokers Corporation; Pasig; Hybrid; PHP 391,000 - 614,000; Full time

Job summary

UNICON Insurance and Reinsurance Brokers Corporation is seeking a Claims Associate to process, manage, and resolve property and casualty claims, with a focus on motor and non-life accounts. The role is full-time and hybrid, requiring organized communication with clients, insurers, and internal teams.

You will handle documentation, data entry, and ensure regulatory compliance while contributing to timely settlements and ongoing client support.

Qualifications

• Bachelor’s degree in Insurance, Business Administration or a related field.
• 2–3 years of experience in insurance claims or a similar role.
• Familiarity with insurance policies, claims processes, and regulatory standards.
• Proficiency in claims management systems and Microsoft Office applications.
• Strong organizational and multitasking skills.
• Good communication skills for client coordination and follow-ups.

Responsibilities

• Review and validate claims documentation, input claims data, maintain records, and coordinate with insurers and clients for information needed for claims assessment.
• Analyze policy terms and conditions to determine claim coverage and eligibility, collaborate with the Claims Team Lead and insurers to resolve claims within SLAs, and communicate decisions to clients.
• Serve as the primary contact for clients throughout the claims process, address inquiries promptly, coordinate with insurers, adjusters, and third parties, and provide updates on claim status.
• Maintain complete and accurate claims files, prepare reports and summaries, and identify trends to support process improvements.

Skills

Organizational skills

Multitasking

Communication skills

Education

Bachelor’s degree in Insurance or related field

Tools

Claims management systems

Microsoft Office

Job description

Role Description

The Claims Associate is responsible for processing, managing, and resolving property and casualty insurance claims efficiently and accurately. This role involves liaising with clients, insurers, and internal stakeholders to ensure timely and fair claims settlement while maintaining compliance with company policies and regulatory standards. This role will handle non-life accounts, particularly motor.

This is a full-time hybrid position suited for someone who is organized, communicative, and comfortable working with financial data and client follow-ups.

• Claims Processing: Review and validate claims documentation, accurately input claims data, maintain up-to-date records, and coordinate with insurers and clients to obtain additional information or clarifications needed for claims assessment.

• Claims Assessment and Resolution: Analyze policy terms and conditions to determine claim coverage and eligibility, collaborate with the Claims Team Lead and insurers to resolve claims within established SLAs, and communicate claims decisions and next steps clearly to clients.

• Client Support and Liaison: Serve as the primary point of contact for clients throughout the claims process, address inquiries and concerns promptly, coordinate with insurers, adjusters, and other third parties, and provide timely updates on claim status and resolution.

• Documentation and Reporting: Maintain complete and accurate claims files in accordance with company policies and regulatory requirements, prepare claims reports and summaries, and identify trends or issues to support process improvements.

Qualifications

• A graduate of a Bachelor’s degree in Insurance, Business Administration or a related field.

• At least 2–3 years of experience in insurance claims or a similar role.

• Familiarity with insurance policies, claims processes, and regulatory standards.

• Proficiency in claims management systems and Microsoft Office applications.

• Strong organizational and multitasking skills.

• Good communication skills for client coordination and follow-ups