Claims & Restoration Coordinator

Global Staff Network; Davao City; On-site; PHP 334,800 - 669,600; Full time

Job summary

Global Staff Network is seeking a Claims Administrator at Matina IT Park, Davao City, Philippines. The role focuses on end-to-end claims administration, coordinating with insurers, property owners, subcontractors, and trades, and handling invoice processing and data entry in LOOP software.

Ideal candidates have 2–3 years in BPO or related fields with excellent communication and a customer-focused approach. The position requires strong organizational skills in a fast-paced environment and a

Qualifications

• Minimum of 2–3 years of BPO experience.
• Proven experience in customer service, claims administration, or administrative role.
• Excellent verbal and written communication skills.
• Strong customer service with empathy and professionalism.
• Experience using LOOP or similar project management software is an advantage.

Responsibilities

• Maintain clear and professional communication via phone, email, and insurer portals.
• Provide empathetic and responsive customer service to property owners during the claims process.
• Keep insurers, property owners, subcontractors, and trades informed with regular updates on claim progress.
• Respond confidently to enquiries from claims officers, loss adjusters, assessors, and internal teams.
• Escalate complex issues to Line Manager when necessary.
• Monitor call volumes and respond efficiently during peak periods.
• Process and update contractor and supplier invoices in LOOP.
• Prepare and submit KPI reports to insurers as required.

Skills

Customer service

Communication

Data entry

Claims administration

Problem-solving

Tools

LOOP

Job description

Global Staff Network is seeking a Claims Administrator at Matina IT Park, Davao City, Philippines. The role focuses on end-to-end claims administration, coordinating with insurers, property owners, subcontractors, and trades, and handling invoice processing and data entry in LOOP software.

Ideal candidates have 2–3 years in BPO or related fields with excellent communication and a customer-focused approach. The position requires strong organizational skills in a fast-paced environment and a