Claims Investigation Associate - Urgent Hiring

PH Global Jet Express Inc.; Pasig; On-site; PHP 300,000 - 420,000; Full time

Job summary

A logistics company is seeking a Claims Investigation Associate in Metro Manila, Philippines, to join their operations team. The candidate will focus on investigating claims involving lost, delayed, or damaged parcels while maintaining confidentiality and a high standard of accuracy. The role requires a detail-oriented individual familiar with MS Excel and good communication skills to collaborate with internal teams. The ideal candidate must be organized and capable of objectively handling sensitive cases.

Qualifications

• Detail-oriented and organized to handle sensitive cases fairly.
• Ability to manage documentation and shipping records.
• Familiarity with MS Excel for data management.

Responsibilities

• Investigate claims involving lost, delayed, or damaged parcels.
• Review supporting documentation and shipment records.
• Process claims according to company policies.
• Document findings accurately and prepare case reports.
• Coordinate with internal teams for data gathering.
• Participate in internal arbitration or dispute resolution processes.
• Recommend corrective or preventive actions to reduce recurring issues.
• Ensure confidentiality and fairness throughout the investigation process.
• Familiar with MS Excel, especially Vlookup and Pivot Table.
• With good communication skills.

Skills

Detail-oriented

Organizational skills

MS Excel (VLOOKUP, Pivot Table)

Good communication skills

Tools

MS Excel (VLOOKUP, Pivot Tables)

Job description

We are seeking aClaims Investigation Associateto join our logistics operations team. This role focuses on investigatingclaims involving lost, delayed, or damaged parcels, identifying the root causes, and coordinating internal dispute resolution. The ideal candidate is detail-oriented, organized, and capable of handling sensitive cases objectively — withno direct communication with customers or clients.

Key Responsibilities:

• Investigate parcel-relatedclaims and incidents such as loss, delay, or damage.
• Review supporting documentation, shipment records, and system logs to determine accountability.
• Process and evaluate claims in line with company policies and service standards.
• Coordinate with internal teams (warehouse, dispatch, and operations) to gather relevant data.
• Document all findings accurately and prepare detailed case reports.
• Participate in internal arbitration or dispute resolution processes.
• Recommend corrective or preventive actions to reduce recurring issues.
• Ensure confidentiality and fairness throughout the investigation process.
• Familiar with MS Excel, especially in Vlook up and Pivot Table.
• With good communication skills.