Logistics Claims Investigator

PH Global Jet Express Inc.; Pasig; On-site; PHP 300,000 - 420,000; Full time

Job summary

A logistics company is seeking a Claims Investigation Associate in Metro Manila, Philippines, to join their operations team. The candidate will focus on investigating claims involving lost, delayed, or damaged parcels while maintaining confidentiality and a high standard of accuracy. The role requires a detail-oriented individual familiar with MS Excel and good communication skills to collaborate with internal teams. The ideal candidate must be organized and capable of objectively handling sensitive cases.

Qualifications

• Detail-oriented and organized to handle sensitive cases fairly.
• Ability to manage documentation and shipping records.
• Familiarity with MS Excel for data management.

Responsibilities

• Investigate claims involving lost, delayed, or damaged parcels.
• Review supporting documentation and shipment records.
• Process claims according to company policies.
• Document findings accurately and prepare case reports.
• Coordinate with internal teams for data gathering.

Skills

Detail-oriented

Organizational skills

MS Excel (VLOOKUP, Pivot Table)

Good communication skills

Job description

A logistics company is seeking a Claims Investigation Associate in Metro Manila, Philippines, to join their operations team. The candidate will focus on investigating claims involving lost, delayed, or damaged parcels while maintaining confidentiality and a high standard of accuracy. The role requires a detail-oriented individual familiar with MS Excel and good communication skills to collaborate with internal teams. The ideal candidate must be organized and capable of objectively handling sensitive cases.