Parcel Claims Investigator & Dispute Specialist

PH Global Jet Express Inc. (J&T Express); Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A logistics company in the Philippines is seeking a Claims Investigation Associate to focus on investigating claims related to lost, delayed, or damaged parcels. The ideal candidate will be detail-oriented, organized, and able to handle sensitive cases objectively. Responsibilities include documenting findings, reviewing shipment records, and coordinating with internal teams to improve service standards. This full-time position offers a vital role in ensuring accountability in claims processing.

Qualifications

• Ability to handle sensitive cases objectively with no direct communication with customers.
• Experience in investigating claims related to lost, delayed, or damaged parcels.
• Competence in documentation and case reporting.

Responsibilities

• Investigate parcel-related claims and incidents.
• Review supporting documentation and logs to determine accountability.
• Document findings and prepare detailed case reports.
• Participate in internal arbitration or dispute resolution.

Skills

Detail-oriented

Organized

Communication skills

MS Excel (VLOOKUP, Pivot Table)

Job description

A logistics company in the Philippines is seeking a Claims Investigation Associate to focus on investigating claims related to lost, delayed, or damaged parcels. The ideal candidate will be detail-oriented, organized, and able to handle sensitive cases objectively. Responsibilities include documenting findings, reviewing shipment records, and coordinating with internal teams to improve service standards. This full-time position offers a vital role in ensuring accountability in claims processing.