Case Management & Fraud Associate (Logistics)

PH Global Jet Express Inc.; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A logistics company in Metro Manila is seeking an individual to manage cases related to shipments, including delays and damages. Responsibilities include investigating complaints from clients and preparing detailed reports. Candidates should have 1-2 years of relevant experience, solid analytical skills, and excellent communication capabilities. Proficiency in Excel is also required. This role offers an opportunity to contribute significantly to operational efficiency.

Qualifications

• 1-2 years of experience in logistics or a related field.
• Strong analytical skills for investigating shipment issues.

Responsibilities

• Review cases related to shipments and lost/delayed/damaged items.
• Investigate disputes and complaints from clients regarding deliveries.
• Prepare incident reports and suggest recommendations based on findings.

Skills

Good excel skills

Communication skills

Job description

• Responsible for reviewing cases related to shipments and lost/delay/damaged items
• Conduct investigation of disputes and complaints received from clients regarding their deliveries by gathering shipment records, tracking data, carrier communications, and contractual terms
• Prepare Incident Report for lost/damage find the root cause, and make proper recommendation based on results of investigation
• With at least 1-2 years of experience, preferably with a logistics background
• Good excel and communication skills