Night-Shift Insurance Customer Service Associate

8003 Accenture Inc Company; Quezon City; On-site; PHP 210,000 - 300,000; Full time

Job summary

Accenture in Quezon City is seeking a Customer Service Associate to support Life and Disability Insurance lines through a return-to-office setup. You will handle calls, emails, and faxes, ensuring accurate information and adherence to client workflows.

The role requires at least 1 year of BPO experience, with 6 months in a contact center, and (insurance/claims experience is a plus). Night shifts and a weekends-off rest schedule are noted in the program details.

Qualifications

• At least 1 year of BPO experience, with at least 6 months in a contact center.
• Open resources from any account; Insurance/Claims experience is a plus.

Responsibilities

• Manage incoming calls, emails, and faxes for Life Insurance and Disability Insurance lines.
• Provide Enrollment Support, Web Support, Medical Underwriting Inquiries, Account Maintenance, Billing, and Benefit Administration Support.
• Respond to customer inquiries with timely and accurate information.
• Follow documented processes and workflows to enhance customer service and efficiency.
• Utilize resources to respond to customer inquiries accurately and in compliance with requirements.
• Report known or suspected data disclosures or fraud to the Team Lead/Manager/Compliance on discovery.

Skills

BPO experience

Contact center experience

Job description

Accenture in Quezon City is seeking a Customer Service Associate to support Life and Disability Insurance lines through a return-to-office setup. You will handle calls, emails, and faxes, ensuring accurate information and adherence to client workflows.

The role requires at least 1 year of BPO experience, with 6 months in a contact center, and (insurance/claims experience is a plus). Night shifts and a weekends-off rest schedule are noted in the program details.