DE033478-Customer Service Associate

8003 Accenture Inc Company; Quezon City; On-site; PHP 357,000 - 469,000; Full time

Job summary

Accenture Philippines is seeking a Customer Service Associate to be the first point of contact for Workers' Compensation, Auto and General liability claims.

You will capture new claim information, enter data into the intake platform, apply scripts, and ensure high accuracy to meet service levels.

This role is based at Quezon Gateway Tower 2, Return to Office, with rotation shifts.

Qualifications

• Standard Voice Profile
• At least 6 months of relevant experience

Responsibilities

• Acts as first contact for customers reporting Workers' Compensation, Auto and General liability claims.
• Captures new claim information and types the data into the intake platform.
• Uses scripts and client requirements to ensure accurate data capture.
• Qualifies information with targeted questions for clarity.
• Maintains high accuracy to meet service levels and KPIs.
• Handles claims received via email in addition to calls.

Skills

Standard Voice Profile

6 months experience

Job description

Position Title: Customer Service Associate

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

Work Setup

Return to Office

Overall Purpose

The Claims Intake Representative shall act as the first point of contact for customers reporting Workers Compensation, Auto and General liability claims.

Responsibilities

• Effectively applies understanding of the business and its clients to create positive customer experience during the claim intake process.
• Completes the following with very high accuracy.
• Utilizes the applicable scripts and client-specific requirements.
• Captures new claim information and types the data into the intake platform.
• Selects the appropriate code based on claim information.
• Effectively asks questions to ensure clarity of information.
• Ensures application of script while keeping the call conversational and natural.
• Meets or exceeds established service levels and KPIs.
• Effectively navigates through intake platform, supporting applications, and phone systems to complete intake reports and answer general inquiries from callers.
• Offers empathy and support to callers during the claim process.
• Effectively adjust call flow and delivery based on the specific needs identified during the call.
• Intake Customer Service Representatives shall also be responsible for handling claims received via email.

Others

Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Quezon Gateway Tower 2

Skill and Qualifications

• Standard Voice Profile
• At least 6 months of relevant experience

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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