Claims Intake Specialist — Customer Service

Accenture in the Philippines

Quezon City

On-site

PHP 268,000 - 357,000

Full time

25 hours ago

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Job summary

Accenture in the Philippines seeks a Customer Service Associate to be the first contact for customers reporting Workers Compensation, Auto and General liability claims. This on-site role at Quezon Gateway Tower 2 requires handling intake calls and emails with empathy, capturing claim information, and navigating the intake platform to support timely processing.

The ideal candidate has a standard voice profile and at least 6 months of relevant experience, with the right to live and work in the

Qualifications

Right to live and work in the Philippines is required.
At least 6 months of relevant customer service experience.
Strong communication and empathy in call handling.

Responsibilities

Effectively applies understanding of the business to create positive customer experience during the claim intake process.
Captures new claim information and types the data into the intake platform.
Selects the appropriate code based on claim information.
Effectively asks questions to ensure clarity of information.
Ensures script is applied while keeping the call conversational.
Meets or exceeds established service levels and KPIs.
Navigates intake platform, applications, and phone systems to complete intake reports and answer inquiries.
Offers empathy and support to callers during the claim process.
Handles claims received via email.