DE033475-Customer Service New Associate

Accenture in the Philippines; Quezon City; On-site; PHP 240,000 - 300,000; Full time

Job summary

Accenture in the Philippines is seeking a Customer Service New Associate to serve as the first point of contact for customers reporting Workers Compensation, Auto and General liability claims. The role operates in a Return to Office setup at Quezon Gateway Tower 2 in Quezon City.

You will manage incoming calls, emails, and faxes, provide enrollment and billing support, respond to inquiries with accuracy, follow client processes, and escalate suspected compliance or data-disclosure issues as

Responsibilities

• Manages incoming telephone calls, emails, and/or faxes for the following lines of business (LOB).
• Life Insurance (LI) – services include Enrollment Support, Web Support, Medical Underwriting Inquiries, Account Maintenance, Billing, Continuation Options and Benefit Administration Support
• Disability Insurance (DI) – services include Web Support, Claim Intake (Disability and FML), Absence Reporting (FML), Claim Maintenance (Extension, Dr Info, etc.), Claim Payment Inquiries (STD/LTD), Claim Approval Status

Job description

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Customer Service New Associate WORK SETUP: Return to Office OVERALL PURPOSE: The Claims Intake Representative shall act as the first point of contact for customers reporting Workers Compensation, Auto and General liability claims. RESPONSIBILITIES:
  
• Manages incoming telephone calls, emails, and/or faxes for the following lines of business (LOB):
  
• Life Insurance (LI) – services include Enrollment Support, Web Support, Medical Underwriting Inquiries, Account Maintenance, Billing, Continuation Options and Benefit Administration Support
  
• Disability Insurance (DI) – services include Web Support, Claim Intake (Disability and FML), Absence Reporting (FML), Claim Maintenance (Extension, Dr Info, etc.), Claim Payment Inquiries (STD/LTD), Claim Approval Status;
  
• Responds to customer inquiries with timely and accurate information;
  
• Follows all documented processes and workflows provided by the client to enhance customer service and reduce customer effort/operating efficiency;
  
• Utilizes resources and tools to accurately respond to customer inquiries;
  
• Uses available resources to understand contractual and regulatory compliance requirements and reports suspected compliance issues on the day of discovery to a Team Lead, Manager, and/or the Compliance Department; and
  
• Responsible for reporting known or suspected data disclosures or fraud on the day of discovery to a Team Lead. OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Quezon Gateway Tower 2