Claims Intake: Customer Service Associate (On-Site)

Accenture; Quezon City; On-site; PHP 290,000 - 424,000; Full time

Job summary

Accenture is hiring a Customer Service New Associate in Quezon City with a return-to-office setup. The role serves as the first contact for Workers Compensation, Auto and General liability claims, handling calls, emails, and faxes, and supporting LI/DI lines of business.

You will follow client processes, utilize available tools, and report compliance or data-disclosure concerns as needed. OTHERS: rotation schedule at Quezon Gateway Tower 2.

Qualifications

• Standard Voice Profile requirement.
• No experience required.

Responsibilities

• Manages incoming telephone calls, emails, and/or faxes for the following lines of business (LOB).
• Life Insurance (LI) – services include Enrollment Support, Web Support, Medical Underwriting Inquiries, Account Maintenance, Billing, Continuation Options and Benefit Administration Support
• Disability Insurance (DI) – services include Web Support, Claim Intake (Disability and FML), Absence Reporting (FML), Claim Maintenance (Extension, Dr Info, etc.), Claim Payment Inquiries (STD/LTD), Claim Approval Status;
• Responds to customer inquiries with timely and accurate information;
• Follows all documented processes and workflows provided by the client to enhance customer service and reduce customer effort/operating efficiency;
• Utilizes resources and tools to accurately respond to customer inquiries;
• Uses available resources to understand contractual and regulatory compliance requirements and reports suspected compliance issues on the day of discovery to a Team Lead, Manager, and/or the Compliance Department; and
• Responsible for reporting known or suspected data disclosures or fraud on the day of discovery to a Team Lead.

Skills

Standard Voice Profile

Job description

Accenture is hiring a Customer Service New Associate in Quezon City with a return-to-office setup. The role serves as the first contact for Workers Compensation, Auto and General liability claims, handling calls, emails, and faxes, and supporting LI/DI lines of business.

You will follow client processes, utilize available tools, and report compliance or data-disclosure concerns as needed. OTHERS: rotation schedule at Quezon Gateway Tower 2.