Claims Intake Specialist - Customer Experience Leader

Accenture; Quezon City; On-site; PHP 360,000 - 480,000; Full time

Job summary

Accenture is seeking a Customer Service Associate in Quezon City for the Claims Intake role, returning to office setup. You will be the first point of contact for customers reporting workers' compensation, auto, and general liability claims, handling calls and emails with care and accuracy.

The role emphasizes applying scripts, obtaining complete information, coding claims, and delivering empathetic support to ensure smooth intake processes while meeting KPIs.

Qualifications

• At least 6 months of relevant experience.
• Excellent communication skills and clear speaking voice.
• Ability to follow scripts and gather accurate information.

Responsibilities

• Serve as first point of contact for customers reporting claims.
• Capture new claim information and input data accurately.
• Apply client scripts and determine appropriate codes.
• Ask clarifying questions to ensure data clarity.
• Meet or exceed service levels and KPIs.
• Navigate intake systems and respond to inquiries via phone and email.
• Show empathy and support during the claim process.
• Adjust call flow based on caller needs.

Skills

Standard Voice Profile

6 months experience

Job description

Accenture is seeking a Customer Service Associate in Quezon City for the Claims Intake role, returning to office setup. You will be the first point of contact for customers reporting workers' compensation, auto, and general liability claims, handling calls and emails with care and accuracy.

The role emphasizes applying scripts, obtaining complete information, coding claims, and delivering empathetic support to ensure smooth intake processes while meeting KPIs.