Claims Intake Associate: Frontline Customer Service

Accenture in the Philippines; Quezon City; On-site; PHP 240,000 - 300,000; Full time

Job summary

Accenture in the Philippines is seeking a Customer Service New Associate to serve as the first point of contact for customers reporting Workers Compensation, Auto and General liability claims. The role operates in a Return to Office setup at Quezon Gateway Tower 2 in Quezon City.

You will manage incoming calls, emails, and faxes, provide enrollment and billing support, respond to inquiries with accuracy, follow client processes, and escalate suspected compliance or data-disclosure issues as

Responsibilities

• Manages incoming telephone calls, emails, and/or faxes for the following lines of business (LOB).
• Life Insurance (LI) – services include Enrollment Support, Web Support, Medical Underwriting Inquiries, Account Maintenance, Billing, Continuation Options and Benefit Administration Support
• Disability Insurance (DI) – services include Web Support, Claim Intake (Disability and FML), Absence Reporting (FML), Claim Maintenance (Extension, Dr Info, etc.), Claim Payment Inquiries (STD/LTD), Claim Approval Status

Job description

Accenture in the Philippines is seeking a Customer Service New Associate to serve as the first point of contact for customers reporting Workers Compensation, Auto and General liability claims. The role operates in a Return to Office setup at Quezon Gateway Tower 2 in Quezon City.

You will manage incoming calls, emails, and faxes, provide enrollment and billing support, respond to inquiries with accuracy, follow client processes, and escalate suspected compliance or data-disclosure issues as