Claim Associate (Gadget)

Qoala; Metro Manila; On-site; PHP 320,000 - 450,000; Full time

Job summary

Qoala in Manila is seeking a Business Support Associate to manage claims, insurance operations, and finance tasks while supporting customer service, general affairs, and procurement. You will coordinate with internal teams and external partners to ensure timely processing.

Responsibilities include handling claims from notification to approval by the Insurance Company, policy closing with partners, and recording daily transactions and tax payments.

Qualifications

• 2–4 years in a claim position or customer service role.
• Experience handling external parties.
• Strong communication skills and well-structured communication.
• Proficient in Excel and Google Workspace.
• Fast-paced working environment.
• Based in Manila.

Responsibilities

• Handle all product claims for Qoala Partnership from notification to approval by Insurance Company.
• Monitor the claim process and maintain SLA of Insurance.
• Coordinate with sales teams and Insurance Partners in policy closing and data checks.
• Record daily transactions, invoices, tax payments, and manage accounts receivable.

Skills

Communication

Tools

Excel

Google Workspace

Job description

Summary Of The Job

The Business Support Associate plays a key role in managing claims, insurance operations, and finance-related tasks while providing support in customer service, general affairs, and procurement. This role requires strong attention to detail, coordination skills, and the ability to liaise effectively with internal teams and external partners.

Responsibilities

Claims Management

• Handle all product claims for Qoala Partnership
• Handling claims from the initial notification until it is approved by the Insurance Company
• The said claim handling can be in the form of:
• Examination of all claim supporting documents before being sent to the insurance
• Monitor the claim process from start to finish
• Maintain SLA of Insurance
• Handling claim appeal to Insurance Company
• Ensuring Report Claim on daily basis

Insurance Operations

• Policy closing to insurance partner (submit quotation, data checking, etc)
• Bridging the communication between sales team to Insurance Partners

Finance Operations

• Record daily transactions, invoices, tax payments
• Manage accounts receivable
• Keep records of invoices and tax payments
• Identify and address account discrepancies

Requirements

• 2-4 Years in claim position/ customer support/ customer service
• Have experience handle external parties
• Well structured in communication
• Excellent using excel, and Google Workspace
• Used to fast phase working environment
• Staying in Manila