Claims Administrator

AS White Global; Manila; Hybrid; PHP 420,000 - 600,000; Full time

Benefits offered by this job

Great Place to Work certified

Global trips

Year-end parties

LinkedIn Learning

Flexible work setup

Comprehensive medical care

Generous paid leave

Job summary

AS White Global in Manila is seeking a claims administrator to manage a shared inbox, log new claims, and support end-to-end claim handling in a hybrid setup.

You will work with stakeholders, maintain compliance, and provide timely client service while developing your skills within a collaborative, high-performing team.

Qualifications

• Bachelor’s degree in related field.
• At least 3 years’ experience in claims administration in insurance or financial services.
• High speed and accuracy in data entry with attention to detail.
• Good written and verbal communication skills.
• Proficient with standard office software and digital systems.
• Team-oriented, proactive and collaborative approach.

Responsibilities

• Manage a shared inbox and complete daily claims tasks promptly.
• Log new claims accurately and track progress through the lifecycle.
• Handle calls to follow up on claim queries and communicate with stakeholders.
• Provide timely support to clients, policyholders and third parties for seamless resolution.
• Adhere to policies to mitigate risk and ensure compliance.
• Perform ad hoc duties to support the claims team and workflow efficiency.

Skills

Claims administration

Data entry

Written communication

Verbal communication

Team collaboration

Education

Bachelor’s Degree in Business Administration, Office Management, or related program.

Job description

Join a leading Australian claims services company delivering end-to-end motor assessment and repair solutions - Established in 2014, the business has earned multiple industry awards and provides nationwide coverage across Australia and New Zealand.

The Opportunity

Your expertise in claims administration and fast, accurate data entry will ensure smooth, end-to-end management of the claims lifecycle. You’ll monitor shared inboxes, liaise with stakeholders, and ensure claims are processed efficiently, all while building your skills and career within a collaborative, high-performing team.

Why join us?

• Proudly Great Place to Work certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup

Staff Testimonial

“ASW is my second home and family. They have opened a lot of opportunities for me.” - Underwriting Assistant, ASW Philippines.

What You’ll Do

• Manage a shared inbox and action daily claims-related tasks promptly.
• Log new claims accurately into the system and track progress through the claims lifecycle.
• Manage calls as required to follow up on claim-related queries and maintain effective communication with all stakeholders.
• Provide timely support to clients, policyholders, and third parties to ensure seamless claim resolution.
• Adhere to company policies and procedures to mitigate risk and maintain compliance.
• Perform ad hoc duties as required to support the claims team and workflow efficiency.

Key Criteria

• Bachelor’s Degree in Business Administration, Office Management, or related program.
• At least 3 years’ experience in claims administration in an insurance, financial services or related industry.
• Strong speed and accuracy in data entry, with high attention to detail.
• Effective written and verbal communication skills.
• Intermediate computer skills and confidence with digital systems.
• Ability to work proactively and collaboratively in a team environment.
• Personable, approachable, and committed to providing excellent client service.

Work setup:

• Manila (BGC, Taguig): Australian hours (6am – 3pm PHT) with a hybrid setup (3 days onsite, 2 days remote).