Claims Administrator

Allianz Partners; Philippines; On-site; PHP 335,000 - 513,000; Full time

Job summary

Allianz Partners is seeking a Claims Administrator to record medical claims for clients worldwide and ensure a high level of customer service within SLA. The role operates in a fast-paced environment, with initial onsite work in Makati for the first few months.

You will handle data entry, prepare and register claims, and coordinate with multiple departments to ensure efficient responses and timely settlements while maintaining accurate filing and documentation.

Qualifications

• 1–2 years Administration experience.
• Proficiency in MS Office.
• Strong interpersonal and communicative skills.
• Excellent attention to detail.
• Team-oriented and collaborative mindset.
• Ability to work under pressure and meet deadlines.
• Amenable to work on client-specific schedule and holidays.
• Can work onsite in Makati for the first few months of tenure.

Responsibilities

• Prepare, scan and register incoming claims to meet daily targets.
• Data entry of incoming claims to optimize adjudication and SLA.
• Collate and post claims letters to notify claim settlements.
• Liaise with other departments to ensure efficient, professional responses.
• Support Global Offices with administrative duties.
• Maintain filing records for quick retrieval.
• Resend unsuccessful emails and inform customers of status.
• Perform other ad hoc duties as required.

Skills

Administration experience

MS Office

Customer service

Attention to detail

Communication

Team player

Work under pressure

Onsite availability

Tools

MS Office

Job description

Job Overview

The role of Claims Administrator involves recording medical claims for clients worldwide. We ensure a high level of customer service, while registering claims within our service level agreement. The Claims Administration Department is a very fast paced and challenging environment.

Responsibilities

• Preparation, Scanning and Registering of incoming claims received by post and email to ensure that daily clear to zero targets are achieved.
• Data enter incoming claims to optimize claims adjudication and ensure departmental Service Level Agreements are achieved.
• Collate and post claims letters in order to provide clients with notification of their claim settlement.
• Liaise with other departments for support to ensure an efficient and professional response is given, thereby achieving customer satisfaction.
• Support Global Offices with administration duties.
• Maintain accurate filing records in a manner that allows files to be located quickly, thereby ensuring that customer queries can be dealt with efficiently.
• Resend unsuccessful emails ensuring customers are notified of the status of their claim.
• Other ad hoc duties as required.

Requirements

• 1 – 2 years Administration experience
• Keyboard skills
• Proficiency in MS Office
• A highly customer-focused individual with strong interpersonal and communicative skills
• Excellent attention to detail
• Team player
• Ability to work under pressure and to meet tight deadlines and service standards
• Amenable to work on client-specific schedule and holidays
• Can work onsite in Makate for the first few months of tenure

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.