Cinema Supervisor

Hammerjack Pty Ltd; Philippines; On-site; PHP 223,000 - 357,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking a Cinema Supervisor to oversee day-to-day cinema operations, ensure smooth screenings, and deliver exceptional guest experiences.

You will lead staff, manage scheduling, monitor concessions and ticketing, and coordinate with maintenance and security to uphold safety and quality standards.

The role requires 2–3 years in cinema or related customer-facing operations, a bachelor's degree, strong leadership, and willingness to work shifting hours.

Qualifications

• Bachelor's degree in Business Administration, Hospitality, Tourism, or related field.
• 2–3 years of supervisory experience in cinema, retail, hospitality, or customer-facing ops.
• Strong people management and customer service skills.
• Willing to work shifting schedules, weekends, and holidays.
• Proficient in basic MS Office and reporting.

Responsibilities

• Supervise daily cinema operations, including opening/closing, screenings, lobby, theaters, and guest areas.
• Lead and monitor cinema staff, including scheduling, deployment, attendance, coaching, and performance.
• Ensure timely and smooth movie screenings, including proper theater prep and showtime execution.
• Provide excellent customer service and promptly address guest concerns and requests.
• Monitor ticketing, concessions, merchandise, and other transactions for accuracy and controls.
• Coordinate with maintenance, security, mall operations to resolve concerns.
• Ensure compliance with safety, policies, and regulatory requirements.
• Prepare daily operational reports covering attendance, sales, incidents.
• Assist in promotions, events, premieres, and other cinema or mall activities.
• Support training, onboarding, and development of cinema personnel.
• Identify opportunities to improve operational efficiency, customer experience, and revenue.

Skills

People management

Customer service

Communication

Organizational skills

Problem solving

MS Office

Education

Bachelor's degree

Tools

MS Office

Job description

Cinema Supervisor

The Cinema Supervisor is responsible for overseeing the day-to-day operations of the cinema, ensuring smooth movie screenings, excellent guest experience, efficient team performance, and compliance with safety and operational standards.

Key Responsibilities

• Supervise daily cinema operations, including opening/closing, screenings, lobby, theaters, and guest areas.
• Lead and monitor cinema staff, including scheduling, deployment, attendance, coaching, and performance.
• Ensure timely and smooth movie screenings, including proper theater preparation and showtime execution.
• Provide excellent customer service and promptly address guest concerns, complaints, and special requests.
• Monitor ticketing, concessions, merchandise, and other cinema transactions to ensure accuracy and proper controls.
• Conduct regular inspections of theaters, restrooms, lobby, equipment, and other facilities to maintain cleanliness and readiness.
• Coordinate with maintenance, security, mall operations, and other support teams to resolve operational concerns.
• Ensure compliance with company policies, safety procedures, emergency protocols, and applicable regulatory requirements.
• Monitor inventory levels and coordinate replenishment of concession items and operational supplies.
• Prepare daily operational reports covering attendance, sales, incidents, staffing, and other relevant metrics.
• Assist in implementing promotions, events, premieres, and other cinema or mall activities.
• Handle operational incidents and **escalate** major concerns to the Cinema Manager or appropriate department.
• Support training, onboarding, and development of cinema personnel.
• Identify opportunities to improve operational efficiency, customer experience, and revenue performance.

Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, Tourism, or a related field preferred.
• At least 2–3 years of experience in cinema, retail, hospitality, entertainment, or other customer-facing operations, with supervisory experience.
• Strong people management and customer service skills.
• Good communication, problem-solving, and organizational skills.
• Comfortable working in a fast-paced, high-volume environment.
• Willing to work on shifting schedules, weekends, holidays, and extended hours as required.
• Proficient in basic MS Office applications and operational reporting.