Cinema Supervisor

Rockwell Land Corporation; Makati; On-site; PHP 391,000 - 614,000; Full time

Job summary

Rockwell Land Corporation is seeking a Cinema Supervisor to oversee daily cinema operations at our Makati/Makati-area venue. You will manage screenings, staff, and guest services to deliver a smooth, safe, and delightful movie-going experience.

You will coordinate with maintenance, security, and mall teams, ensuring accuracy in transactions and adherence to policies. The role requires a customer-focused leader with strong organizational skills.

Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, Tourism, or a related field.
• 2-3 years of experience in cinema, retail, hospitality, entertainment, or other customer-facing operations with supervisory experience.
• Strong people management and customer service skills.
• Good communication, problem-solving, and organizational skills.

Responsibilities

• Supervise daily cinema operations, including opening/closing, screenings, lobby, theaters, and guest areas.
• Lead and monitor cinema staff, including scheduling, deployment, attendance, coaching, and performance.
• Ensure timely and smooth movie screenings, including proper theater preparation and showtime execution.
• Provide excellent customer service and promptly address guest concerns, complaints, and special requests.
• Monitor ticketing, concessions, merchandise, and other cinema transactions to ensure accuracy and proper controls.
• Conduct regular inspections of theaters, restrooms, lobby, equipment, and other facilities to maintain cleanliness and readiness.
• Coordinate with maintenance, security, mall operations, and other support teams to resolve operational concerns.
• Ensure compliance with company policies, safety procedures, emergency protocols, and applicable regulatory requirements.
• Monitor inventory levels and coordinate replenishment of concession items and operational supplies.
• Prepare daily operational reports covering attendance, sales, incidents, staffing, and other relevant metrics.
• Assist in implementing promotions, events, premieres, and other cinema or mall activities.
• Handle operational incidents and escalates major concerns to the Cinema Manager or appropriate department.
• Support training, onboarding, and development of cinema personnel.
• Identify opportunities to improve operational efficiency, customer experience, and revenue performance.

Skills

People management

Customer service

Communication

Organizational skills

Education

Bachelor's degree in Business Administration, Hospitality Management, Tourism, or related field

Tools

MS Office

Job description

The Cinema Supervisor is responsible for overseeing the day-to-day operations of the cinema, ensuring smooth movie screenings, excellent guest experience, efficient team performance, and compliance with safety and operational standards.

Key Responsibilities

• Supervise daily cinema operations, including opening/closing, screenings, lobby, theaters, and guest areas.
• Lead and monitor cinema staff, including scheduling, deployment, attendance, coaching, and performance.
• Ensure timely and smooth movie screenings, including proper theater preparation and showtime execution.
• Provide excellent customer service and promptly address guest concerns, complaints, and special requests.
• Monitor ticketing, concessions, merchandise, and other cinema transactions to ensure accuracy and proper controls.
• Conduct regular inspections of theaters, restrooms, lobby, equipment, and other facilities to maintain cleanliness and readiness.
• Coordinate with maintenance, security, mall operations, and other support teams to resolve operational concerns.
• Ensure compliance with company policies, safety procedures, emergency protocols, and applicable regulatory requirements.
• Monitor inventory levels and coordinate replenishment of concession items and operational supplies.
• Prepare daily operational reports covering attendance, sales, incidents, staffing, and other relevant metrics.
• Assist in implementing promotions, events, premieres, and other cinema or mall activities.
• Handle operational incidents and **escalate major concerns** to the Cinema Manager or appropriate department.
• Support training, onboarding, and development of cinema personnel.
• Identify opportunities to improve operational efficiency, customer experience, and revenue performance.

Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, Tourism, or a related field preferred.
• At least 2–3 years of experience in cinema, retail, hospitality, entertainment, or other customer-facing operations, with supervisory experience.
• Strong people management and customer service skills.
• Good communication, problem-solving, and organizational skills.
• Comfortable working in a fast-paced, high-volume environment.
• Willing to work on shifting schedules, weekends, holidays, and extended hours as required.
• Proficient in basic MS Office applications and operational reporting.