Chief Operating Architect for Scalable Growth

Advantage HQ; Philippines; On-site; PHP 2,467,612 - 5,552,127; Full time

Job summary

Advantage HQ is seeking a Head of Operations to design and scale the company’s operating system. You will partner with the CEO and department leaders to remove bottlenecks, build scalable processes, and ensure on-time delivery across client operations, finance, and people functions.

Your leadership will drive efficiency, accountability, and predictable growth as the team expands from 185 to hundreds more, enabling speed and quality for partners.

Qualifications

• 7-12+ years of operations leadership experience in a fast-growing company.
• Experience leading multiple business functions including client operations, finance, and people operations.
• Experience scaling organizations through periods of rapid growth.
• Strong understanding of operational systems, financial management, organizational design, and performance management.
• Proven ability to build scalable processes that improve execution.
• Strong commercial judgment balancing client outcomes with operational efficiency.
• Exceptional leadership, communication, and decision-making skills.
• Highly analytical with a bias toward action and ownership.
• Comfortable operating in fast-moving environments with ambiguity and constant change.

Responsibilities

• Own operational excellence across the client delivery organization.
• Ensure every client receives what we promised, on time and at the highest standard.
• Build operating rhythms that proactively identify delivery risks.
• Drive accountability across project management, account management, creative, media buying, influencer operations, and cross-functional delivery teams.
• Improve execution speed, quality, and predictability across every client engagement.
• Design and continuously improve how the company operates.
• Build scalable systems, SOPs, dashboards, reporting, and operating cadences.
• Leverage AI, automation, and technology to eliminate manual work and improve efficiency.
• Standardize processes without creating bureaucracy.
• Remove operational bottlenecks before they slow the business down.
• Ensure every department has clear KPIs, ownership, and visibility into performance.
• Lead operational excellence across Finance.
• Ensure budgeting, forecasting, payroll, invoicing, collections, reporting, and financial controls operate accurately and on time.
• Build financial visibility that enables leadership to make faster and better decisions.
• Improve operational planning and resource allocation across the business.
• Lead the Talent & People function and ensure recruiting, onboarding, employee support, and people operations run efficiently.
• Ensure hiring keeps pace with company growth and critical positions are filled quickly.
• Build systems that improve employee experience while maintaining high standards and accountability.
• Support leadership in building high-performing teams.
• Ensure every department works together effectively.
• Lead weekly business reviews and operational planning.
• Drive company-wide initiatives from planning through execution.
• Hold teams accountable to commitments, deadlines, and measurable outcomes.
• Create visibility into company performance through dashboards, KPIs, and reporting.
• Serve as the CEO's strategic partner on execution and operational scaling.
• Bring solutions instead of problems.
• Build systems that reduce founder dependency.
• Help transform the business from reactive execution into predictable operational excellence.

Skills

Operations leadership

Cross-functional leadership

Process design

AI & automation

KPIs and performance

Executive communication

Strategic partnerships

Problem solving

Ownership & accountability

Job description

Advantage HQ is seeking a Head of Operations to design and scale the company’s operating system. You will partner with the CEO and department leaders to remove bottlenecks, build scalable processes, and ensure on-time delivery across client operations, finance, and people functions.

Your leadership will drive efficiency, accountability, and predictable growth as the team expands from 185 to hundreds more, enabling speed and quality for partners.