Head of Operations: Scale Systems & Execution (Remote)

Advantage HQ; Davao City; On-site; PHP 2,433,000 - 5,474,000; Full time

Job summary

Advantage HQ is a tech-enabled growth firm helping brands scale profitably. We are seeking a Head of Operations to build the operating system that will scale our 185-person team to hundreds more while preserving speed, quality, and client outcomes.

You will partner with the CEO and department leaders to remove bottlenecks and implement scalable systems that keep delivery on time and on budget. This is a company-building role, not an operations manager position.

Qualifications

• 7-12+ years of operations leadership experience in a fast-growing company.
• Experience leading multiple business functions simultaneously, including client operations, finance, and people operations.
• Experience scaling organizations through periods of rapid growth.
• Strong understanding of operational systems, financial management, organizational design, and performance management.
• Proven ability to build scalable processes that improve execution.
• Strong commercial judgment and the ability to balance client outcomes with operational efficiency.
• Exceptional leadership, communication, and decision-making skills.
• Highly analytical with a bias toward action and ownership.
• Comfortable operating in fast-moving environments with ambiguity and constant change.

Responsibilities

• Own operational excellence across our client delivery organization.
• Ensure every client receives what we promised, on time and at the highest standard.
• Build operating rhythms that proactively identify delivery risks before they become client problems.
• Drive accountability across project management, account management, creative, media buying, influencer operations, and cross-functional delivery teams.
• Improve execution speed, quality, and predictability across every client engagement.
• Design and continuously improve how the company operates.
• Build scalable systems, SOPs, dashboards, reporting, and operating cadences.
• Leverage AI, automation, and technology to eliminate manual work and improve efficiency.
• Standardize processes without creating bureaucracy.
• Remove operational bottlenecks before they slow the business down.
• Lead operational excellence across Finance.
• Ensure budgeting, forecasting, payroll, invoicing, collections, reporting, and financial controls operate accurately and on time.
• Build financial visibility that enables leadership to make faster and better decisions.
• Lead the Talent & People function and ensure recruiting, onboarding, employee support, and people operations run efficiently.

Skills

operations leadership

leading multiple functions

scaling organizations

operational systems

financial management

organizational design

performance management

leadership

communication

decision-making

analytical

ambiguity

Job description

Advantage HQ is a tech-enabled growth firm helping brands scale profitably. We are seeking a Head of Operations to build the operating system that will scale our 185-person team to hundreds more while preserving speed, quality, and client outcomes.

You will partner with the CEO and department leaders to remove bottlenecks and implement scalable systems that keep delivery on time and on budget. This is a company-building role, not an operations manager position.