Chatbot Operations & UX Analyst

Shopee; Manila; On-site; PHP 446,400 - 669,600; Full time

Job summary

Shopee is seeking a skilled professional to improve the user experience of their Chatbot. The successful candidate will develop and implement solutions while conducting thorough analyses of user behavior.

Qualifications include a relevant bachelor’s degree and a minimum of 3 years of work experience, with a strong emphasis on analytical and communication skills. This role emphasizes collaborative project management in the e-commerce space.

Qualifications

• Bachelor’s degree in management engineering, industrial engineering, computer science, or business.
• At least 3 years total work experience with 1 to 2 years in project management, strategy, or e-commerce.
• Ability to think critically and solve complex problems.
• Strong mathematical reasoning and analytical skills with proficiency in data analysis tools.
• Excellent verbal and written communication skills; highly conversational.
• Previous experience in artificial intelligence, conversational design, or programming is a plus.

Responsibilities

• Develop and implement solutions to improve Chatbot user experience.
• Conduct in-depth quantitative and qualitative analysis of user experience.
• Perform UATs and live testing to identify inefficiencies.
• Collaborate with stakeholders to manage potential risks.
• Provide progress reports daily, weekly, and monthly.

Skills

Critical thinking

Problem solving

Data analysis

Communication skills

Mathematical reasoning

Education

Bachelor’s degree in relevant field

Tools

Data analysis tools

Job description

Shopee is seeking a skilled professional to improve the user experience of their Chatbot. The successful candidate will develop and implement solutions while conducting thorough analyses of user behavior.

Qualifications include a relevant bachelor’s degree and a minimum of 3 years of work experience, with a strong emphasis on analytical and communication skills. This role emphasizes collaborative project management in the e-commerce space.