Ops Process Intelligence & AI Enablement Specialist

Shopee; Manila; On-site; PHP 446,400 - 669,600; Full time

Job summary

Shopee is seeking a Process Intelligence & AI Enablement Specialist to enhance operational processes through structured workflows and process solutions. This position will analyze workflows, identify opportunities for improvement, and design solutions to support business operations effectively.

The ideal candidate should have experience in process improvement and a strong understanding of automation and emerging AI tools. Strong analytical and project management skills are essential for success in this role.

Qualifications

• 2–4 years of relevant experience in process improvement, operations, automation, or business process management.
• Strong capabilities in process mapping, workflow design, documentation, and analytical problem-solving.
• Familiarity with dashboards and reporting tools.

Responsibilities

• Analyze and optimize operational workflows to enhance efficiency.
• Design scalable process solutions that support business operations.
• Collaborate with stakeholders to drive operational effectiveness.

Skills

Process mapping

Analytical thinking

Project management

Workflow design

Communication

Education

Bachelor’s degree in a relevant field

Tools

Workflow tools

Job description

Shopee is seeking a Process Intelligence & AI Enablement Specialist to enhance operational processes through structured workflows and process solutions. This position will analyze workflows, identify opportunities for improvement, and design solutions to support business operations effectively.

The ideal candidate should have experience in process improvement and a strong understanding of automation and emerging AI tools. Strong analytical and project management skills are essential for success in this role.