Chat Support Specialist | Growth & Training

Recruitify_HR; Pasay; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Competitive salary

Paid training

Performance bonuses

Government benefits

Career growth

Supportive environment

Job summary

Recruitify_HR is hiring a Chat Support Representative to assist customers via online chat, delivering accurate, timely, and professional support. The role focuses on resolving concerns through written communication while upholding high service standards.

The position requires strong English communication, typing and multitasking abilities. Work onsite with shifting schedules, plus paid training and growth opportunities.

Qualifications

• Strong written and verbal English communication skills.
• Good typing and computer skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries through live chat and messaging platforms.
• Provide accurate information regarding products, services, orders, or accounts.
• Resolve customer concerns efficiently through written communication.
• Assist with order processing, account updates, and service-related requests.
• Handle multiple chat conversations while maintaining accuracy and professionalism.
• Document customer interactions and update records as required.
• Follow company policies, procedures, and customer service guidelines.
• Maintain quality, productivity, and customer satisfaction standards.

Skills

Written English

Verbal English

Typing

Multitasking

Problem solving

Customer service

Education

High School / Senior High School graduate

College undergraduates and graduates welcome

Job description

Recruitify_HR is hiring a Chat Support Representative to assist customers via online chat, delivering accurate, timely, and professional support. The role focuses on resolving concerns through written communication while upholding high service standards.

The position requires strong English communication, typing and multitasking abilities. Work onsite with shifting schedules, plus paid training and growth opportunities.