Live Chat Support Specialist

Recruitify_HR; Valenzuela; On-site; PHP 201,000 - 290,000; Full time

Job summary

Recruitify_HR is seeking a customer service representative to engage with customers through online chat, providing prompt and accurate information to resolve questions while upholding company guidelines.

You will escalate unresolved concerns to the appropriate department, stay current with products, services, policies, and procedures, and participate in team meetings and training to continually improve performance.

Responsibilities

• Interact with customers via online chat platforms, addressing their inquiries and delivering prompt, accurate information.
• Refer unresolved concerns to the relevant department or supervisor, following company guidelines.
• Keep current with company products, services, policies, and procedures to ensure precise customer assistance.
• Stay updated on industry developments, best practices, and new technologies in customer service and chat support.
• Take part in team meetings, training programs, and performance reviews.

Job description

Recruitify_HR is seeking a customer service representative to engage with customers through online chat, providing prompt and accurate information to resolve questions while upholding company guidelines.

You will escalate unresolved concerns to the appropriate department, stay current with products, services, policies, and procedures, and participate in team meetings and training to continually improve performance.