On-site Email & Chat Support Specialist

Recruitify_HR; Marikina; On-site; PHP 240,000 - 360,000; Full time

Job summary

Recruitify_HR is seeking a Customer Service Representative to handle inquiries and resolve issues professionally, escalating complex concerns as needed. You will document interactions and order details in our system and stay updated on company policies to deliver reliable information.

This on-site role supports a positive, team-oriented environment and requires on-site interviews. High school education or equivalent is required; college undergraduates are welcome.

Qualifications

• Must have completed at least a high school education or equivalent; college undergraduates are welcome.
• Previous experience in a similar role is an advantage but not required.
• Must be able to work on-site.
• Willing to attend interviews conducted on-site.

Responsibilities

• Handle customer inquiries, issues, and complaints in a professional and effective manner, escalating complex concerns as needed to ensure timely resolution.
• Accurately document customer interactions, transactions, and order details within the system.
• Keep up to date with company policies, procedures, and services to deliver reliable information to customers.
• Support a positive and team-oriented work environment.
• Perform basic troubleshooting tasks when required.

Skills

Customer service

Teamwork

Education

High school diploma or equivalent

Job description

Recruitify_HR is seeking a Customer Service Representative to handle inquiries and resolve issues professionally, escalating complex concerns as needed. You will document interactions and order details in our system and stay updated on company policies to deliver reliable information.

This on-site role supports a positive, team-oriented environment and requires on-site interviews. High school education or equivalent is required; college undergraduates are welcome.