Customer Support Specialist - Email & Chat (Hybrid Potential)

Sourcefit; Philippines; Hybrid; PHP 279,000 - 391,000; Full time

Job summary

Sourcefit is seeking a Customer Service Representative - Email Support to provide email and chat assistance to customers of an online eyewear retailer. The role demands timely, accurate responses, order support, refunds, and exchanges, with a focus on customer satisfaction.

Training and a 1-month onboarding period will prepare you for a shifting schedule that includes weekends and holidays, with hybrid work possible upon regularization.

Qualifications

• At least 1 year of experience in a Customer Service role.
• Good English communication skills.
• Highly organized.
• Good attention to detail.
• Flexible on work schedules.

Responsibilities

• Respond to customers' inquiries via chat and email promptly and professionally.
• Verify customer account information accurately and efficiently.
• Assist customers with their orders, refunds, and exchanges, ensuring complete customer satisfaction.
• Provide comprehensive and accurate product information to customers.
• Ensure that customer inquiries and issues are resolved in a timely and effective manner.
• Continuously improve customer satisfaction by actively seeking feedback and implementing changes based on customer feedback.
• Maintain a high level of customer service knowledge and be able to assist with a wide range of customer inquiries and issues.

Skills

English communication

Organization

Attention to detail

Flexibility

Job description

Sourcefit is seeking a Customer Service Representative - Email Support to provide email and chat assistance to customers of an online eyewear retailer. The role demands timely, accurate responses, order support, refunds, and exchanges, with a focus on customer satisfaction.

Training and a 1-month onboarding period will prepare you for a shifting schedule that includes weekends and holidays, with hybrid work possible upon regularization.