Chat Support Specialist

Infinit-O; Pasay; On-site; PHP 279,000 - 469,000; Full time

Job summary

Infinit-O is seeking a customer support specialist in Pasay to handle inbound client chats and email queries. You will provide setup, configuration, usage, and technical assistance, using templates and the knowledge base to respond promptly and professionally.

You will report to the Team Leader and contribute to expanding our knowledge repository, ensuring accurate, timely resolutions in a fast-paced environment. Strong English writing skills are essential.

Qualifications

• College graduate from any reputable school.
• Must have good English written communication skills.
• Can work in a fast-paced environment.
• Detail oriented, highly accurate and productive.
• Can work independently with minimal supervision.

Responsibilities

• Receive inbound client chat and email queries.
• Provide answers to customer queries on setup and configuration, usage and maintenance, and general functional and/or technical questions.
• Respond to clients in a pleasing and timely manner using templates, scripts and knowledge database.
• Report to the Team Leader and help build knowledge database for newly encountered issues, concerns, comments and/or suggestions.

Skills

English communication

Detail oriented

Independent worker

Education

College degree

Job description

Pasay City Central Post Office, Philippines | Posted on 10/14/2026

Infinit-O is the trusted customer-centric and sustainable leader in Business Process Optimization for Small and Medium businesses in the Financial Services, Healthcare, and Technology sectors by delivering continuous improvement through technology, data, and people.

Job Description

About Infinit-O: As a top Business Process Optimization solutions provider, we partner with the world's fastest-growing companies in Financial Services, Healthcare, and Technology, offering data-driven solutions and providing strategic advantage.

Our company specializes in business process optimization for 18 years now, with a world-class Net Promoter Score of 71, delivering powerful technology and high-performance teams within our highly engaged and agile culture.

• Receive inbound client chat and email queries.
• Provide answers to customer queries on setup and configuration, usage and maintenance, and general functional and/or technical questions.
• Respond to clients in a pleasing and timely manner using provided templates, scripts and the knowledge database.
• Report to the Team Leader and help build and develop a knowledge database repository for newly encountered issues, concerns, comments and/or suggestions.

Requirements

• College graduate from any reputable school
• Must have good English written communication skills
• Can work in a fast-paced environment
• Detail oriented, highly accurate and productive
• Can work independently with minimal supervision