Customer Support Specialist - Chat & Email Only-Open for HS Grad

Caldwell Communications; Manila; On-site; PHP 264,045 - 316,274; Full time

Benefits offered by this job

Performance-based incentives

Paid training and upskilling programs

Clear career growth opportunities

Job summary

Caldwell Communications is seeking a Customer Service Representative to work onsite in Quezon City. This role involves managing customer inquiries through various communication channels while ensuring excellent service delivery.

The ideal candidate should have at least 1 month of BPO experience, strong English communication skills, and a customer service orientation. A competitive salary of up to ₱26,000 per month, along with performance-based incentives and paid training, is offered.

Qualifications

• At least 1 month of BPO/Call Center experience is required.
• Ability to work onsite and on shifting schedules.
• Experience with customer service in a professional setting is preferred.

Responsibilities

• Handle customer inquiries via phone, chat, or email.
• Provide accurate information and appropriate solutions to customer concerns.
• Resolve customer issues professionally and efficiently.
• Document customer interactions accurately in the system.

Skills

Good English communication skills (verbal and written)

Strong customer service orientation

Basic computer skills

Ability to multitask

Education

High School or Senior High School graduate

Job description

Overview

Customer Service Representative (Call Center | Quezon City) Onsite | Up to ₱26,000/month | Full-time | Applicants with at least 1 Month BPO Experience

Compensation & Benefits

• Up to ₱26,000 monthly basic salary
• Performance-based incentives and bonuses
• Paid training and upskilling programs
• Clear career growth opportunities

Role Summary

The Customer Service Representative will handle customer inquiries, provide accurate information, and resolve concerns in a timely and professional manner. You will ensure every customer receives excellent service through clear communication and effective problem resolution.

What You Will Do

• Handle customer inquiries via phone, chat, or email
• Provide accurate information and appropriate solutions to customer concerns
• Resolve issues professionally and efficiently
• Maintain high-quality customer service in every interaction
• Document all customer interactions accurately in the system
• Escalate complex concerns to the appropriate team when necessary
• Meet quality, productivity, and customer satisfaction targets

Qualifications

• High School or Senior High School graduate (college level or graduate is an advantage)
• With at least 1 month of BPO/Call Center experience
• Good English communication skills (verbal and written)
• Strong customer service orientation
• Basic computer skills and ability to multitask
• Willing to work onsite and on shifting schedules

Work Setup & Training

• Onsite work setup
• Shifting schedule, including weekends, nights, and holidays
• Paid training provided from Day 1

Location

Main Site: West Avenue, Quezon City

Other Sites: Cubao, Eastwood, Pasig, Manila, Marikina, Ortigas, Bridgetowne

About Caldwell Communications

Caldwell Communications is hiring Customer Service Representatives for our Quezon City site. We offer a competitive salary of up to ₱26,000 per month, performance-based incentives, paid training from Day 1, and excellent career growth opportunities in the BPO industry.

APPLY NOW

Take the next step in your BPO career! Applicants with at least 1 month of BPO/Call Center experience are encouraged to apply.