Chat Support Representative (Non-voice) - Makati Site - Work Onsite

TalentLink Outsourcing; Makati; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Competitive salary

Paid training

HMO and government-mandated benefits

13th-month pay

Paid vacation/personal leave

Anniversary bonus

Annual performance-based salary increases

Job summary

A leading outsourcing company in Makati is seeking a Chat Support Representative to assist customers via email and chat. Responsibilities include responding to inquiries, providing product information, and resolving issues. No BPO experience is needed, as full training is provided. Competitive benefits include paid training, HMO, and annual performance-based increases.

Qualifications

• No BPO experience needed; we provide full training.
• Welcoming fresh grads, SHS grads, college undergrads, vocational grads.

Responsibilities

• Respond promptly to customer inquiries via email and chat only.
• Provide accurate information about products and services.
• Efficiently resolve customer issues and complaints.
• Maintain detailed and accurate records of all customer interactions.
• Collaborate with team members to continuously improve service quality.

Skills

Customer service orientation

Effective communication skills

Problem-solving skills

Education

High school diploma or equivalent

Job description

Chat Support Representative (Non-voice) - Makati Site - Work Onsite

We are seeking a Chat Support Representative to join our team in Makati. As a Chat Support Representative, you will be responsible for responding to customer inquiries via email and chat, providing accurate information about products and services, and resolving customer issues and complaints in a timely and efficient manner.

Responsibilities:

• Respond promptly to customer inquiries via email and chat only
• Provide accurate information about products and services
• Efficiently resolve customer issues and complaints
• Maintain detailed and accurate records of all customer interactions
• Collaborate with team members to continuously improve service quality
• Achieve and contribute to team performance targets

What We Offer:

• Competitive salary range
• No BPO experience needed – we provide full training!
• Welcoming fresh grads, SHS grads, college undergrads, vocational grads
• Paid training and attractive incentives
• HMO and government-mandated benefits
• 13th-month pay and paid vacation/personal leave
• Anniversary bonus and annual performance-based salary increases
• Work onsite with a supportive and professional team

We offer a range of benefits, including 13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Employee Assistance Program, Job Training, Mentorship Program, and Professional Development.

Apply now and start your career with ALORICA PH!

We are an equal opportunities employer and welcome applications from all qualified candidates.