Customer Service Representative | 18K - 31K Salary | Good Compensation

Caldwell Communications; Davao City; In loco; PHP 315.000 - 377.000; Tempo pieno

Vantaggi offerti da questo lavoro

Performance incentives

Paid training Day 1

Career growth opportunities

Descrizione del lavoro

Caldwell Communications is hiring a Customer Service Representative in Davao City for a full-time onsite role with shifting schedules. You will handle calls, chats, and inquiries, helping customers with product and service information while maintaining quality and efficiency.

No prior BPO experience is required; paid training starts Day 1. Fresh graduates and career shifters are welcome to apply as you begin your BPO career in Davao City, Philippines.

Competenze

• High School graduate; no BPO experience required.
• Strong English communication and customer service skills.
• Willing to work onsite on shifting schedule including nights, weekends, and holidays when required.

Mansioni

• Answer customer questions and provide accurate information through phone, chat, or other support channels.
• Handle account, product, and service concerns.
• Process customer requests and updates.
• Provide appropriate solutions based on customer needs.
• Document interactions accurately and escalate complex concerns when necessary.
• Follow service procedures and meet quality, productivity, and customer satisfaction goals.

Conoscenze

English communication

Customer service

Problem solving

Typing skills

Basic computer skills

Formazione

High School Graduate

Descrizione del lavoro

Employment Type: Full-time | Onsite | Shifting Schedule

Employment Type: Full-time | Onsite | Shifting Schedule

Customer Service Representative

Location: Davao City, Davao del Sur

Salary and Benefits

• Salary of up to ₱31,000 per month
• Performance incentives and bonuses
• Paid training starting Day 1
• Continuous learning and upskilling
• Career growth opportunities

Applicant Pain Point and Job Opportunity

Start your BPO career—even without call center experience.

Are you a fresh graduate, first-time job seeker, or career shifter looking for your first opportunity? No BPO experience is required for this role. With paid training starting Day 1, you can learn essential customer service skills, gain practical experience, and build a foundation for long-term career growth.

Job Responsibilities

• Answer customer questions and provide accurate information through phone, chat, or other support channels.
• Handle account, product, and service concerns.
• Process customer requests and updates.
• Provide appropriate solutions based on customer needs.
• Document interactions accurately and escalated complex concerns when necessary.
• Follow service procedures and meet quality, productivity, and customer satisfaction goals.

Qualifications

• High School or Senior High School graduate.
• No BPO or call center experience required.
• Fresh graduates, first-time job seekers, and career shifters are welcome.
• Good English communication skills.
• Customer service and problem-solving skills.
• Basic computer and typing skills.
• Willing to learn and work in a fast-paced environment.
• Willing to work onsite on a shifting schedule, including nights, weekends, and holidays when required.

Willingness to Relocate

This position requires onsite work in Davao City, Davao del Sur . Applicants from other cities and provinces are encouraged to apply if they are willing to relocate. Step outside your comfort zone, explore new opportunities, and build your professional skills as you begin your BPO career in Davao City.