Chat Support/ E-Com

IWAREHOUSE CORPORATION; Murcia; On-site; PHP 96,000 - 165,000; Full time

Job summary

IWAREHOUSE CORPORATION is seeking a proactive Chat Support representative to assist customers through chat platforms, helping them find suitable products and resolve inquiries while delivering a positive customer experience. You will handle order tracking, provide basic technical guidance, document feedback, and collaborate with other departments to ensure timely solutions and accurate product information.

The role requires excellent written communication, patience, multitasking, and a

Qualifications

• Excellent written communication skills.
• Strong customer service and problem-solving skills.
• Computer literacy and proficiency in basic computer applications and messaging platforms.
• Ability to multitask and manage multiple customer inquiries efficiently.
• Ability to work under pressure and handle challenging customer interactions professionally.
• Patient, attentive, detail-oriented, and customer-focused approach.

Responsibilities

• Respond promptly and professionally to customer inquiries through chat platforms.
• Provide accurate product information and recommend suitable products based on customer needs.
• Address customer concerns and provide appropriate solutions.
• Assist customers with order inquiries, tracking, and updates.
• Provide basic troubleshooting and product-related technical assistance.
• Gather and document customer feedback, complaints, and suggestions.
• Coordinate with other departments to address customer concerns and requests.
• Update and maintain product information, frequently asked questions, and customer support guidelines.
• Deliver efficient and helpful customer service to support customer satisfaction.

Skills

Written communication

Customer service

Problem solving

Typing speed

Multi-tasking

Independence

Tools

Chat platforms

Basic computer apps

Job description

About the role

As a Chat Support representative, you will provide prompt, professional, and helpful assistance to customers through chat platforms. You will help customers find suitable products, resolve concerns, manage order-related inquiries, and receive basic technical guidance while contributing to a positive customer experience.

Key responsibilities

• Respond promptly and professionally to customer inquiries through chat platforms.


• Provide accurate product information and recommend suitable products based on customer needs.


• Address customer concerns and provide appropriate solutions.


• Assist customers with order inquiries, tracking, and updates.


• Provide basic troubleshooting and product-related technical assistance.


• Gather and document customer feedback, complaints, and suggestions.


• Coordinate with other departments to address customer concerns and requests.


• Update and maintain product information, frequently asked questions, and customer support guidelines.


• Deliver efficient and helpful customer service to support customer satisfaction.

What we're looking for

• Excellent written communication skills.


• Strong customer service and problem-solving skills.


• Computer literacy and proficiency in basic computer applications and messaging platforms.


• Ability to multitask and manage multiple customer inquiries efficiently.


• Ability to work under pressure and handle challenging customer interactions professionally.


• Patient, attentive, detail-oriented, and customer-focused approach.


• Initiative and the ability to work with minimal supervision.


• Ability to understand product information and provide accurate recommendations.


• Ability to work independently and collaborate with different departments.


• Willingness to learn company products, policies, and procedures.


• Fast and accurate typing skills.


• Previous experience in chat support or customer service is an advantage but not required.