Telecom Client Care Specialist - Onsite (Davao City)

Work Avenue and Business Solutions Incorporated; Davao City; Presencial; PHP 167 000 - 257 000; Tempo integral

Resumo da oferta

Work Avenue and Business Solutions Incorporated in Davao City is seeking a customer support agent for a Telecommunications account. The role handles customer inquiries, resolves concerns, processes service requests, and delivers quality assistance through inbound and outbound calls onsite.

The ideal candidate is a high school graduate with good communication and interpersonal skills, willing to work shifting schedules, including weekends and holidays, and able to operate onsite in Davao City to

Qualificações

• High school graduate (old curriculum) or senior high school graduate (new curriculum).
• Willing to work shifting schedules, weekends and holidays.
• Good communication and interpersonal skills.

Responsabilidades

• Handle inbound and outbound customer calls.
• Assist with billing, account, service, and technical inquiries.
• Resolve customer concerns efficiently and professionally.
• Process service requests and account updates accurately.
• Provide clear information about telecommunications products and services.
• Document customer interactions and update account records.
• Meet quality, productivity, and customer service standards.

Conhecimentos

Good communication

Interpersonal skills

Formação académica

High School Graduate (Old Curriculum) or SHS Graduate (New Curriculum)

Descrição da oferta de emprego

Work Avenue and Business Solutions Incorporated in Davao City is seeking a customer support agent for a Telecommunications account. The role handles customer inquiries, resolves concerns, processes service requests, and delivers quality assistance through inbound and outbound calls onsite.

The ideal candidate is a high school graduate with good communication and interpersonal skills, willing to work shifting schedules, including weekends and holidays, and able to operate onsite in Davao City to