Chat Support

MangoJob- Recruitment Platform | Jobs & Hiring App; Parañaque; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Anniversary Gifts

Holiday Gifts

Job summary

MangoJob- Recruitment Platform | Jobs & Hiring App in Paranaque is seeking a Chat Support Representative to deliver fast and accurate customer assistance through live chat and messaging.

The ideal candidate will be organized, with strong written English, the ability to handle multiple conversations, and a professional demeanor in a fast-paced, metric-driven environment. On-site position. No prior experience required; Senior High School or College level graduates encouraged to apply.

Qualifications

• 0-1 year of chat, customer service, or BPO experience preferred.
• Strong written English, grammar, and typing accuracy.
• Able to manage several conversations without losing attention to detail.
• Comfortable working in a fast-paced, metric-driven environment.

Responsibilities

• Handle multiple chat conversations while maintaining accuracy and professionalism.
• Understand customer concerns and provide clear written solutions or instructions.
• Use approved templates appropriately without sending repetitive or irrelevant replies.
• Document each chat and escape cases that require additional support.
• Meet typing, response time, quality, and customer satisfaction standards.

Skills

Strong written English

Typing accuracy

Multitasking

Organized

Education

Senior High School Graduate

College Level

College Graduate

Job description

Negotiable

On-site - Paranaque No Exp Required High/Senior High School Full-time

Chat

Job Description

The Chat Support Representative will provide fast and accurate customer support through live chat and messaging channels. The successful candidate should be organized, capable in the relevant field, and able to work professionally with the assigned team.

Employee Recognition and Rewards

• Anniversary Gifts, Holiday Gifts

Responsibilities

• Handle multiple chat conversations while maintaining accuracy and professionalism.
• Understand customer concerns and provide clear written solutions or instructions.
• Use approved templates appropriately without sending repetitive or irrelevant replies.
• Document each chat and escape cases that require additional support.
• Meet typing, response time, quality, and customer satisfaction standards.

Job Requirements

• Senior High School Graduate / College Level / College Graduate.
• 0-1 year of chat, customer service, or BPO experience preferred.
• Strong written English, grammar, and typing accuracy.
• Able to manage several conversations without losing attention to detail.
• Customer service or non-voice BPO experience is an advantage.
• Comfortable working in a fast-paced, metric-driven environment.