Night-Shift Customer Support Specialist – Taguig

Ampersand; Taguig; Presencial; PHP 180 000 - 240 000; Tempo integral

Resumo da oferta

Ampersand in Taguig is seeking a BPO professional to handle high volumes of calls, emails, and chats with a focus on customer satisfaction. Night shifts may be required and the role emphasizes timely, professional communication.

Qualified candidates have at least 18 months of BPO experience and continuous college coursework. The position is based in Taguig, Philippines, and involves accurate documentation in CRM systems.

Qualificações

• Minimum 18 months of BPO experience
• At least 2 years in college without back subjects
• Amenable to work in Taguig
• Can work on a night shift schedule

Responsabilidades

• Handle large amounts of inbound and outbound calls, emails, or live chats in a timely and professional manner.
• Resolve issues: Identify customer needs, clarify information, research issues, and provide viable solutions or alternatives.
• Documentation: Accurately update and maintain customer records, conversation notes, and account details in company databases or CRM systems.

Conhecimentos

BPO experience

Formação académica

Two years of college without back subjects

Descrição da oferta de emprego

Ampersand in Taguig is seeking a BPO professional to handle high volumes of calls, emails, and chats with a focus on customer satisfaction. Night shifts may be required and the role emphasizes timely, professional communication.

Qualified candidates have at least 18 months of BPO experience and continuous college coursework. The position is based in Taguig, Philippines, and involves accurate documentation in CRM systems.