Chat & Email Support Specialist (Non-Voice) - Night Shift

Stack Sourcinggg; Metro Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

Stack Sourcinggg in Pasig, Philippines is seeking detail-oriented Customer Service representatives for chat and email support. This on-site role emphasizes written communication and precise documentation within our systems.

90% of tasks are non-voice, with a virtual onboarding process and a straightforward workflow designed for efficiency. Night shifts are part of the schedule, and performance incentives accompany a competitive base salary.

Qualifications

• High school graduate or senior high school graduate.
• Strong written English with clear grammar and articulation.
• Typing speed of 30–35 WPM and basic computer proficiency.
• Willing to work in shifting schedules, including nights and weekends.

Responsibilities

• Manage and resolve customer inquiries via chat and email.
• Provide accurate product information and troubleshoot account issues.
• Document customer interactions clearly in the system.
• Maintain high satisfaction with professional written correspondence.

Skills

Written English

Typing 30-35 WPM

Basic Computer Skills

Education

High School or Senior High School

Job description

Stack Sourcinggg in Pasig, Philippines is seeking detail-oriented Customer Service representatives for chat and email support. This on-site role emphasizes written communication and precise documentation within our systems.

90% of tasks are non-voice, with a virtual onboarding process and a straightforward workflow designed for efficiency. Night shifts are part of the schedule, and performance incentives accompany a competitive base salary.