Night-Shift Email Support Specialist Upsell & Auto

LogiScale Inc.

Makati

On-site

PHP 203,000 - 243,000

Full time

14 days+

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Benefits offered by this job

HMO with 1 free dependent

Life Insurance

20 PTO credits annually

Night differential

Night shift

Onsite (SM Clark OR Makati)

PHP 20,000 basic + allowance

Job summary

LogiScale Inc. in the Philippines is seeking a customer service specialist for email and chat support, joining a night shift onsite in Makati or Clark. You will respond promptly, place orders, and provide accurate product information to customers.

The role emphasizes upselling, building durable relationships, and adapting to different customers. Candidates should have at least 2 years in customer service and a high school diploma, with strong communication, typing, and time-management skills.

Qualifications

Minimum 2 years customer service experience preferred.
Experience in email support role is an advantage.
High School Diploma or equivalent.

Responsibilities

Respond to customers via email or chat, placing orders and providing order information.
Identify customer needs, clarify information, research issues and provide solutions.
Upsell products when opportunities arise.
Build sustainable relationships and go the extra mile.
Stay current with industry changes to provide best in class service.
Meet personal and team qualitative and quantitative targets.