Chargeback Specialist

Maya Bank; Manila; On-site; PHP 335,000 - 558,000; Full time

Job summary

Maya Bank in Manila seeks an analytical professional to join our dispute resolution team. You will support dispute resolution and processing of chargeback/refund, analyze customer concerns, and continuously learn operation policies.

The ideal candidate is a graduate of a 4-year business course with at least 2 years of chargeback disputes experience, proficient in MS Office and MS Access, and possesses excellent written and verbal communication and strong attention to detail.

Qualifications

• Graduate of any 4-year business course.
• Excellent written and verbal communication skills.
• Strong analytical abilities with attention to detail.

Responsibilities

• Support dispute resolution and processing of chargeback/refund.
• Analyze and address customer concerns effectively.
• Continuously learn operation policies and rules.

Skills

Written communication

Oral communication

Presentation skills

Analytical skills

Education

Bachelor's degree in business

Tools

MS Office

MS Access

Job description

ABOUT US

Maya is the all-in-one money platform that is bringing Filipinos bolderways to master their money.

It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of moneymakers through cutting edge technology.

Welead millions of Filipinos — consumers, businesses,communities, and government agencies alike — into a version ofthe current digital economy that’s more inclusive, transparent,and empowering than ever.

We arepowered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services.

Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. www.bsp.gov.ph

OUR VISION

Be the #1 financial services ecosystem in the Philippines through leading-edge technology.

What you will be doing:

• Support dispute resolution and processing of chargeback/refund
• Analyze and find better ways to address customer concerns
• Continuous learning of operation policies and rules

What we are looking for:

• Graduate of any 4-year business course
• At least2 years of experience in handling credit card chargeback disputes
• Proficient in MS Office especially MS Access
• Has excellent written, oral communication, and presentation skills
• Good analytical skills with high attention to details

OUR MANTRA

Our defiance isn’t without reason. The questions we dare to ask aren’t without cause. We challenge the way things are to transform into something better – as humans, employees, collaborators, and enablers.

To be part of Team Maya is to be Bolder for Better.