Chargeback Resolution Specialist

Maya Bank; Manila; On-site; PHP 335,000 - 558,000; Full time

Job summary

Maya Bank in Manila seeks an analytical professional to join our dispute resolution team. You will support dispute resolution and processing of chargeback/refund, analyze customer concerns, and continuously learn operation policies.

The ideal candidate is a graduate of a 4-year business course with at least 2 years of chargeback disputes experience, proficient in MS Office and MS Access, and possesses excellent written and verbal communication and strong attention to detail.

Qualifications

• Graduate of any 4-year business course.
• Excellent written and verbal communication skills.
• Strong analytical abilities with attention to detail.

Responsibilities

• Support dispute resolution and processing of chargeback/refund.
• Analyze and address customer concerns effectively.
• Continuously learn operation policies and rules.

Skills

Written communication

Oral communication

Presentation skills

Analytical skills

Education

Bachelor's degree in business

Tools

MS Office

MS Access

Job description

Maya Bank in Manila seeks an analytical professional to join our dispute resolution team. You will support dispute resolution and processing of chargeback/refund, analyze customer concerns, and continuously learn operation policies.

The ideal candidate is a graduate of a 4-year business course with at least 2 years of chargeback disputes experience, proficient in MS Office and MS Access, and possesses excellent written and verbal communication and strong attention to detail.