Chargeback Resolution Specialist

Global Payments Inc.; Quezon City; On-site; PHP 240,000 - 300,000; Full time

Job summary

Global Payments Inc. is seeking a detail-oriented individual to research and resolve customer chargebacks in a dynamic payments environment.

The role focuses on transaction analysis, adherence to card brand rules, and documentation of actions taken, including calls to involved parties. No extensive prior experience is required, with potential growth into more advanced chargeback handling.

Qualifications

• High School Diploma or equivalent is required.
• No prior experience is typically required.
• Knowledge of card industry regulations is beneficial.

Responsibilities

• Research and resolve customer chargebacks; document actions including calls to merchants and cardholders.
• Process dispute requests from work queues, classify by reason code, and apply appropriate credits/debits.
• Develop intermediate knowledge of one card brand and applicable federal regulations through training.

Skills

Dispute research

Analytical thinking

Documentation

Education

High School Diploma

Job description

Global Payments Inc. is seeking a detail-oriented individual to research and resolve customer chargebacks in a dynamic payments environment.

The role focuses on transaction analysis, adherence to card brand rules, and documentation of actions taken, including calls to involved parties. No extensive prior experience is required, with potential growth into more advanced chargeback handling.