Chargeback & Disputes Associate, Operations

FIS; Quezon City; On-site; PHP 250,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Benefits

Career development tools

Education opportunities

Job summary

FIS is seeking an experienced professional to handle customer chargebacks and dispute resolution within a BPO/financial context. You will conduct detailed transaction analyses, document actions taken, and communicate with merchants, cardholders, and third parties as needed.

The role emphasizes regulatory compliance, KPI achievement, and collaboration with customers to improve service quality. A high school diploma and strong communication skills are required.

Qualifications

• Minimum 1 Year experience is required working in BPO/Financial/Banking domain
• Good Communication Skills
• Financial/Banking Domain is not mandate but preferred
• High School Diploma
• Results Orientation
• Customer Focus
• Fostering Relationships
• Effective Communication – Written and Oral & Strong questioning, negotiating/probing skills Other for Interview Questionnaire
• Resilience and Motivation
• Attention to Detail and Quality Orientation
• Assimilate and Analyze Information – Problem Solving

Responsibilities

• Responsible for research and resolution of customer charge backs
• Requires detailed transaction research, analytical skills, and documentation of actions taken including phone calls to merchants, cardholders, and others as appropriate
• Applies bank and card industry regulations and practices in resolving disputes
• May also compile aggregate statistics on chargebacks for use by the company in identifying patterns and improving overall customer service
• Achieves KPI’s in line with Service Level Agreements including quality standards
• Liaison with customers and third parties, taking incoming calls, making outbound calls, working from queues and compiling written responses
• Processing other Dispute requirements including Section 75

Skills

1 year experience

Good communication

Attention to detail

Results orientation

Customer focus

Relationship building

Effective communication

Resilience

Problem solving

Education

High School diploma

Job description

FIS is seeking an experienced professional to handle customer chargebacks and dispute resolution within a BPO/financial context. You will conduct detailed transaction analyses, document actions taken, and communicate with merchants, cardholders, and third parties as needed.

The role emphasizes regulatory compliance, KPI achievement, and collaboration with customers to improve service quality. A high school diploma and strong communication skills are required.