Channel Manager

China Bank Group; Cebu City; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

China Bank Group's Cebu - SM Seaside City Branch is seeking a Channel Manager to lead day‑to‑day branch operations, ensuring accurate transactions, compliance, and exceptional customer service. You will coach tellers and officers to promote banking products, drive cross‑selling, and collaborate with support teams across the network to achieve branch goals.

The role reports to the Branch Head and requires 3–5 years in branch operations.

Qualifications

• Bachelor’s degree required.
• At least 2 years of experience in branch banking operations.
• Strong persuasion and marketing skills.
• Solid grasp of compliance requirements and the ability to ensure adherence to bank policies and regulatory standards.
• Excellent interpersonal and communication skills.

Responsibilities

• Managing day-to-day cash operations and over-the-counter transactions across all currencies, accountable forms, securities, and collateral.
• Guiding and supporting branch staff to ensure operational excellence and full compliance with bank policies and regulatory standards.
• Helping drive our marketing and sales efforts by cross-selling products and ensuring the team understands how to position these offerings to meet client needs.
• Coordinating with other branches and support units to ensure seamless processes, clear communication, and consistent service quality.

Skills

Branch operations

Marketing & cross-selling

Interpersonal communication

Regulatory compliance

Education

Bachelor’s degree

Job description

Cebu-SM Seaside City Branch, Mambaling, City Of Cebu, Cebu, Region 7 ( Central Visayas ), Philippines

3 - 5 Years

Permanent

Job Description

About You and the Role

As our Channel Manager, you’ll be at the heartof branch operations, ensuring every transaction is handled with accuracy,professionalism, and care. You’ll also play a key role in empowering your teamto understand and promote our products so we can better serve our clients andachieve our branch goals together. This role reports to the Branch Head andworks closely with Tellers, Officers, and support teams across the bank—makingcollaboration and communication essential parts of your day.

What You’ll Be Doing

• Managingday-to-day cash operations and over-the-counter transactions across allcurrencies, accountable forms, securities, and collateral.
• Guidingand supporting branch staff to ensure operational excellence and fullcompliance with bank policies and regulatory standards.
• Helpingdrive our marketing and sales efforts by cross-selling products andensuring the team understands how to position these offerings to meetclient needs.
• Coordinatingwith other branches and support units to ensure seamless processes, clearcommunication, and consistent service quality.

What Success Looks Like

• Dailybranch operations run efficiently, accurately, and safely.
• Clientsconsistently experience smooth transactions and outstanding service.
• Theteam is confident in offering bank products and services—and meets orexceeds branch targets.
• Complianceis upheld at all times, with clear documentation and adherence to bankpolicies.

Qualifications We Value

• Bachelor’sdegree Holder
• Atleast 2 years of experience in branch banking operations.
• Strongpersuasion and marketing skills.
• Asolid grasp of compliance requirements and the ability to ensure strictadherence to bank policies, regulatory standards, and operationalcontrols.
• Excellentinterpersonal and communication skills.

Job Snapshot

Updated Date

10-29-2026

Job ID

JOB_1745

Department

Cebu - SM Seaside City Branch

Location

Location Cebu-SM Seaside City Branch, Mambaling, City Of Cebu, Cebu, Region 7 ( Central Visayas ), Philippines