Channel Manager (Lucena)

China Banking Corporation (CBC); Lucena; On-site; PHP 450,000 - 750,000; Full time

Job summary

China Banking Corporation (CBC) is seeking a Channel Manager to drive branch operations and lead a team focused on accuracy, professionalism, and client service. You’ll enable staff to understand and promote CBC products while achieving branch goals.

Reporting to the Branch Head, you’ll collaborate with tellers, officers, and support teams to ensure compliant, efficient, and customer-focused service daily. Experience in branch banking and strong communication are essential.

Qualifications

• Bachelor’s degree is required.
• At least 2 years of experience in branch banking operations.
• Strong persuasion and marketing skills with client-facing experience.
• Solid grasp of compliance requirements and ability to ensure strict adherence to bank policies, regulatory standards, and operational controls.
• Excellent interpersonal and communication skills.

Responsibilities

• Manage day-to-day branch operations and over-the-counter transactions across currencies and collateral.
• Guide and support branch staff to ensure compliance with bank policies and regulatory standards.
• Drive marketing and sales by cross-selling products and positioning offerings to meet client needs.
• Coordinate with other branches and support units to ensure seamless processes and consistent service quality.

Skills

Persuasion

Marketing

Interpersonal skills

Regulatory compliance

Team collaboration

Education

Bachelor’s degree

Job description

Channel Manager

About You and the Role

As ourChannel Manager, you’ll be at the heart of branch operations, ensuring every transaction is handled with accuracy, professionalism, and care. You’ll also play a key role in empowering your team to understand and promote our products so we can better serve our clients and achieve our branch goals together. This role reports to the Branch Head and works closely with Tellers, Officers, and support teams across the bank—making collaboration and communication essential parts of your day.

What You’ll Be Doing

• Managing day-to-day cash operations and over-the-counter transactions across all currencies, accountable forms, securities, and collateral.

• Guiding and supporting branch staff to ensure operational excellence and full compliance with bank policies and regulatory standards.

• Helping drive our marketing and sales efforts by cross-selling products and ensuring the team understands how to position these offerings to meet client needs.

• Coordinating with other branches and support units to ensure seamless processes, clear communication, and consistent service quality.

What Success Looks Like

• Daily branch operations run efficiently, accurately, and safely.

• Clients consistently experience smooth transactions and outstanding service.

• The team is confident in offering bank products and services—and meets or exceeds branch targets.

• Compliance is upheld at all times, with clear documentation and adherence to bank policies.

Qualifications We Value

• Bachelor’s degree Holder

• At least 2 years of experience in branch banking operations.

• Strong persuasion and marketing skills.

• A solid grasp of compliance requirements and the ability to ensure strict adherence to bank policies, regulatory standards, and operational controls.

• Excellent interpersonal and communication skills