Change & Release Manager

MicroSourcing; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Performance bonuses

Paid time-off with cash conversion

Group life insurance

Above-market compensation

Job summary

MicroSourcing in Taguig is seeking a Change & Release Manager to govern end-to-end change and release processes on site at BGC, working the Australian day shift.

The role requires 5+ years in Change and Release Management, ITIL expertise, and ServiceNow proficiency; CAB chairing, risk review, and collaboration with DevOps to align CI/CD with governance and risk standards.

Qualifications

• Minimum of 5 years of experience in Change and Release Management within a large-scale enterprise environment.
• Strong expertise in ITIL Change Management processes.
• Experience managing changes in a complex Telecommunications environment (Network, Billing, or Customer Systems).
• Exceptional organizational skills with the ability to manage a high-volume change calendar.
• Strong conflict resolution skills to manage competing priorities for maintenance windows.
• Proficiency in ServiceNow or similar enterprise Change Management modules.
• Willingness to work onsite in BGC on an Australian day shift schedule.

Responsibilities

• Manage the end-to-end Change Management process, including the evaluation, authorization, and scheduling of all changes.
• Chair the Change Advisory Board (CAB) meetings to review high-risk changes and ensure stakeholder alignment.
• Coordinate Release Management activities, ensuring that software and hardware deployments follow the agreed-upon release path and testing protocols.
• Monitor and report on change success rates, identifying failed changes and driving Post-Implementation Reviews (PIR).
• Collaborate with DevOps and delivery teams to align CI/CD pipelines with organizational governance and risk standards.

Skills

ITIL Change Management

Change & Release Management

CAB facilitation

Stakeholder coordination

ServiceNow

Release Management

Tools

ServiceNow

Job description

Position

Change & Release Manager

Location

BGC, Taguig

Work setup & shift

Onsite | Dayshift

Why join MicroSourcing?

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a Change & Release Manager, you will:

• Manage the end-to-end Change Management process, including the evaluation, authorization, and scheduling of all changes.
• Chair the Change Advisory Board (CAB) meetings to review high-risk changes and ensure stakeholder alignment.
• Coordinate Release Management activities, ensuring that software and hardware deployments follow the agreed-upon release path and testing protocols.
• Monitor and report on change success rates, identifying failed changes and driving Post-Implementation Reviews (PIR).
• Collaborate with DevOps and delivery teams to align CI/CD pipelines with organizational governance and risk standards.

What You Need

Non-negotiables

• Minimum of 5 years of experience in Change and Release Management within a large-scale enterprise environment.
• Strong expertise in ITIL Change Management processes
• Experience managing changes in a complex Telecommunications environment (Network, Billing, or Customer Systems).
• Exceptional organizational skills with the ability to manage a high-volume change calendar.
• Strong conflict resolution skills to manage competing priorities for maintenance windows.
• Proficiency in ServiceNow or similar enterprise Change Management modules.
• Willingness to work onsite in BGC on an Australian day shift schedule.

Preferred Skills / Expertise

• Technical understanding of telecommunications network architecture.
• Background in Risk Management or Compliance.
• Project Management experience.

Terms & conditions apply