Change & Release Manager — ITIL Leader (Onsite)

MicroSourcing International; Taguig; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Healthcare coverage day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing International in Taguig is seeking a Change & Release Manager to oversee the lifecycle of changes and releases for enterprise systems. The role emphasizes ITIL-based service management, minimizing disruption while enabling innovation.

You will work closely with stakeholders, vendors, and IT teams to plan, test, and deploy changes. The ideal candidate has 3+ years in change/release management, strong ITIL knowledge, and hands-on experience with ServiceNow and Jira.

Qualifications

• 3+ years in change and release management.
• Strong ITIL knowledge.
• Experience with ITSM tools such as ServiceNow and Jira.

Responsibilities

• Manage end-to-end change management lifecycle (logging, assessment, approval, implementation, review).
• Coordinate Change Advisory Board (CAB) meetings and stakeholder approvals.
• Oversee release planning, scheduling, and deployment.
• Ensure risk management, rollback planning, and post-implementation reviews.
• Maintain compliance with policies, standards, and audit requirements.
• Drive continuous improvement and process optimization.
• Manage ITSM tools (ServiceNow) and CMDB updates.
• Collaborate across ITIL processes (Incident, Problem, Configuration).

Skills

ITIL knowledge

Change and release management

ServiceNow

Jira

Stakeholder engagement

Risk assessment

Analytical thinking

Problem solving

CAB coordination

Tools

ServiceNow

Jira

Job description

MicroSourcing International in Taguig is seeking a Change & Release Manager to oversee the lifecycle of changes and releases for enterprise systems. The role emphasizes ITIL-based service management, minimizing disruption while enabling innovation.

You will work closely with stakeholders, vendors, and IT teams to plan, test, and deploy changes. The ideal candidate has 3+ years in change/release management, strong ITIL knowledge, and hands-on experience with ServiceNow and Jira.