Senior Change & Release Lead - ITIL, Telecom, Onsite

MicroSourcing; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Performance bonuses

Paid time-off with cash conversion

Group life insurance

Above-market compensation

Job summary

MicroSourcing in Taguig is seeking a Change & Release Manager to govern end-to-end change and release processes on site at BGC, working the Australian day shift.

The role requires 5+ years in Change and Release Management, ITIL expertise, and ServiceNow proficiency; CAB chairing, risk review, and collaboration with DevOps to align CI/CD with governance and risk standards.

Qualifications

• Minimum of 5 years of experience in Change and Release Management within a large-scale enterprise environment.
• Strong expertise in ITIL Change Management processes.
• Experience managing changes in a complex Telecommunications environment (Network, Billing, or Customer Systems).
• Exceptional organizational skills with the ability to manage a high-volume change calendar.
• Strong conflict resolution skills to manage competing priorities for maintenance windows.
• Proficiency in ServiceNow or similar enterprise Change Management modules.
• Willingness to work onsite in BGC on an Australian day shift schedule.

Responsibilities

• Manage the end-to-end Change Management process, including the evaluation, authorization, and scheduling of all changes.
• Chair the Change Advisory Board (CAB) meetings to review high-risk changes and ensure stakeholder alignment.
• Coordinate Release Management activities, ensuring that software and hardware deployments follow the agreed-upon release path and testing protocols.
• Monitor and report on change success rates, identifying failed changes and driving Post-Implementation Reviews (PIR).
• Collaborate with DevOps and delivery teams to align CI/CD pipelines with organizational governance and risk standards.

Skills

ITIL Change Management

Change & Release Management

CAB facilitation

Stakeholder coordination

ServiceNow

Release Management

Tools

ServiceNow

Job description

Discover your 100% YOU with MicroSourcing!

Position: Change & Release Manager

Location: BGC, Taguig

Work setup & shift: Onsite | Dayshift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role

As a Change & Release Manager, you will:

• Manage the end-to-end Change Management process, including the evaluation, authorization, and scheduling of all changes.
• Chair the Change Advisory Board (CAB) meetings to review high-risk changes and ensure stakeholder alignment.
• Coordinate Release Management activities, ensuring that software and hardware deployments follow the agreed-upon release path and testing protocols.
• Monitor and report on change success rates, identifying failed changes and driving Post-Implementation Reviews (PIR).
• Collaborate with DevOps and delivery teams to align CI/CD pipelines with organizational governance and risk standards.
  
  

What You Need

Non-negotiables

• Minimum of 5 years of experience in Change and Release Management within a large-scale enterprise environment.
• Strong expertise in ITIL Change Management processes
• Experience managing changes in a complex Telecommunications environment (Network, Billing, or Customer Systems).
• Exceptional organizational skills with the ability to manage a high-volume change calendar.
• Strong conflict resolution skills to manage competing priorities for maintenance windows.
• Proficiency in ServiceNow or similar enterprise Change Management modules.
• Willingness to work onsite in BGC on an Australian day shift schedule.
  
  

Preferred Skills/expertise

• Technical understanding of telecommunications network architecture.
• Background in Risk Management or Compliance.
• Project Management experience
  
  

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply