Change Manager

Manatal; Philippines; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Performance bonuses

Paid time-off with cash conversion

Group life insurance

Job summary

MicroSourcing is seeking a Change Manager to drive the human side of change across strategic initiatives in a hybrid environment. You will align projects with the enterprise transformation portfolio, manage stakeholders, and design champion networks to ensure high adoption rates.

The role requires 3–5 years of change management experience, strong communication, and expertise in ADKAR/Kotter methodologies, with opportunities for career growth within a collaborative team.

Qualifications

• Bachelor's Degree in a relevant field.
• Minimum 3–5 years of progressive change management experience, including proven experience with large-workforce deployments (1,000+ employees).
• Demonstrated ability to influence without authority across complex stakeholder landscapes, with the specific ability to influence and advise VP/Director-level stakeholders on a regular basis.
• Certifications: PROSCI, CCP, ACMP CCMP, or equivalent certification.
• Industry: Prior experience within a BPO or Shared Services environment.

Responsibilities

• Strategic Alignment & Narrative: Partner with the department head to contribute to the enterprise change narrative; ensure individual initiatives are strategically positioned within the broader transformation portfolio.
• Sponsor Enablement: Coach, prepare, and activate executive sponsors to serve as visible change champions. Develop tailored sponsor roadmaps and leader communication guides.
• Change Champion Network Design: Design, recruit, and activate a change champion network across multiple business units; provide ongoing enablement and establish active, two-way feedback channels.
• Impact Assessment & Technology Adoption: Analyze the impacts of proposed changes on people, processes, technology, and the organization as a whole. Assess technology adoption dimensions and partner with IT and operations to design digital enablement, systems training, and user adoption strategies.
• Psychological & Emotional Change Management: Apply psychological change models (e.g., Kübler-Ross) to design emotionally intelligent interventions. Equip line managers with the tools to support their teams through every stage of the transition curve.
• Change Planning & Execution: Develop detailed change management plans with clear timelines, deliverables, and success metrics (including communication plans, training needs, and resistance management tactics).
• Communications & Culture Reinforcement: Design and deliver clear, consistent, and timely communications across various channels. Assess structural and cultural implications of change, developing strategies that embed target behaviors into performance frameworks.
• Sustainability & Reinforcement Planning: Develop 30/60/90-day post-implementation sustainability plans. Design robust reinforcement mechanisms, including success recognition, corrective action, and benefits realization tracking.
• Monitoring & Evaluation: Track implementation progress, measure effectiveness against planned objectives, gather feedback, analyze adoption data, and report progress to leadership.

Skills

Change management

Stakeholder management

ADKAR framework

Kotter

Education

Bachelor's Degree

Job description

Discover your 100% YOU with MicroSourcing!

Position: Change Manager
Location: 1880 Building, Eastwood Libis, Quezon City
Work setup & shift: Dayshift / Hybrid

Why join MicroSourcing?
You'll have:

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

As a Change Manager, you will drive the human side of change, ensuring smooth transitions and high adoption rates for strategic initiatives. You will operate both strategically—aligning individual projects with the broader enterprise transformation portfolio—and tactically, managing stakeholders, designing champion networks, and mitigating resistance through emotionally intelligent frameworks.

Key Responsibilities

Strategic Alignment & Narrative: Partner with the department head to contribute to the enterprise change narrative; ensure individual initiatives are strategically positioned within the broader transformation portfolio.

Sponsor Enablement: Coach, prepare, and activate executive sponsors to serve as visible change champions. Develop tailored sponsor roadmaps and leader communication guides.

Change Champion Network Design: Design, recruit, and activate a change champion network across multiple business units; provide ongoing enablement and establish active, two-way feedback channels.

Impact Assessment & Technology Adoption: Analyze the impacts of proposed changes on people, processes, technology, and the organization as a whole. Assess technology adoption dimensions and partner with IT and operations to design digital enablement, systems training, and user adoption strategies.

Psychological & Emotional Change Management: Apply psychological change models (e.g., Kübler-Ross) to design emotionally intelligent interventions. Equip line managers with the tools to support their teams through every stage of the transition curve.

Change Planning & Execution: Develop detailed change management plans with clear timelines, deliverables, and success metrics (including communication plans, training needs, and resistance management tactics).

Communications & Culture Reinforcement: Design and deliver clear, consistent, and timely communications across various channels. Assess structural and cultural implications of change, developing strategies that embed target behaviors into performance frameworks.

Sustainability & Reinforcement Planning: Develop 30/60/90-day post-implementation sustainability plans. Design robust reinforcement mechanisms, including success recognition, corrective action, and benefits realization tracking.

Monitoring & Evaluation: Track implementation progress, measure effectiveness against planned objectives, gather feedback, analyze adoption data, and report progress to leadership.

What You NeedNon-Negotiables (Must-Haves)

Education: Bachelor's Degree in a relevant field.

Experience: Minimum 3–5 years of progressive change management experience, including proven experience with large-workforce deployments (1,000+ employees).

Stakeholder Management: Demonstrated ability to influence without authority across complex stakeholder landscapes, with the specific ability to influence and advise VP/Director-level stakeholders on a regular basis.

Methodology: Demonstrated fluency in at least one structured framework (e.g., ADKAR, Kotter, Lewin, McKinsey 7-S).Nice-to-Haves (Preferred)

Certifications: PROSCI, CCP, ACMP CCMP, or equivalent certification.

Industry Experience: Prior experience within a BPO (Business Process Outsourcing) or Shared Services environment.