Change Management and Operation Acceptance Lead- Hybrid-Up to 162K-BGC

weSource Management Consultancy Firm; Taguig; Hybrid; PHP 145,800 - 178,200; Full time

Job summary

A leading consultancy firm in Taguig seeks a Change Management and Operation Acceptance Lead. This hybrid role requires at least 5 years of ITIL experience in a global organization. Key responsibilities include managing change processes, overseeing CAB meetings, and designing KPIs. The ideal candidate will demonstrate strong leadership in IT service operations and the ability to customize best practices for organizational success. Attractive salary up to 162K PHP offered for qualified candidates.

Qualifications

• Minimum 5 years experience in an ITIL role in a global organization.
• Demonstrated IT service operations management leadership.
• Proven ability to identify and customize industry best practices.

Responsibilities

• Manage standardized processes for organizational requirements.
• Oversee CAB agenda and compliance controls.
• Design Key Performance Indicators (KPIs) and assess operational transitions.

Skills

ITIL process management

Analytical skills

Communication skills

Decisive leadership

Technical proficiency

Job description

Overview

Job Openings Change Management and Operation Acceptance Lead - Hybrid - Up to 162K - BGC

About the job Change Management and Operation Acceptance Lead - Hybrid - Up to 162K - BGC

We are looking for Change Management and Operation Acceptance Lead for our client located in BGC.

Salary: Up to 162K
Schedule: Midshift
Set-up: Hybrid

Responsibilities

• Responsible for a standardized process which fits the requirements of the organization and is measurable.
• Responsible for the CAB agenda, weekly RFC review prior to CAB, successful management of weekly CAB meetings and Change compliance controls.
• Responsible for the design of Key Performance Indicators (KPIs).
• Act as the expert for Change.
• Responsible for the design and execution of Operational Acceptance through the change process to ensure modified and new services are transitioned successfully into business-as-usual support.

Qualifications

• Previous management of ITIL process areas.
• Minimum 5 years experience in an ITIL role in a global organization.
• Ownership of ITSM processes at the enterprise level.
• Retain neutral position during process design, reporting, and continuous improvement.
• Propagate culture of excellence.
• ITSM Subject Matter Expertise in a global support operating environment.
• Demonstrated IT service operations management leadership within a Fortune 500 scale operation or major international service solutions provider in a global 24 x 7 service delivery environment.
• Proven ability to identify and customize industry best practices to fit the organization.
• Strong analytical qualities with an eye for details.
• Semi-technical Proficiency and Strong soft skills.
• Ability to be decisive articulating process accountability, failure to process adherence, review feedback and analysis decision driving appropriate CAB member votes.
• Strong understanding of Key Performance Indicators (KPIs) and how they impact operational performance.
• Intimate understanding of the financial trade-off of Key Performance Indicators (KPIs).