Summary
The Change Management Manager will lead change management activities across major projects, ensuring business stakeholders and employees are prepared to adopt new processes, systems, and organisational changes. This role will shape change strategies, strengthen stakeholder engagement, guide communications and training, and drive adoption to support successful project implementation.
Key responsibilities:
- Develop and implement change management plans aligned with project goals and timelines.
- Establish change management processes, guidelines, and reporting mechanisms.
- Partner with senior management and key stakeholders to build support and maintain alignment.
- Lead stakeholder assessments and identify potential challenges related to organisational change.
- Organise and manage Change Champion networks to support change initiatives.
- Conduct change impact and organisational readiness assessments.
- Identify resistance to change and develop appropriate action plans.
- Oversee project communications and ensure timely updates are provided to affected stakeholders.
- Manage training and learning initiatives to prepare employees for new systems and processes.
- Monitor change adoption and identify areas requiring additional support after implementation.
- Coordinate with the PMO, consultants, vendors, and project teams to ensure smooth execution of change activities.
- Supervise Change Management Officers, review deliverables, and provide guidance to team members.
- Prepare and present project updates, progress reports, risks, key performance indicators, and adoption results to senior management and project sponsors.
Qualifications:
- Bachelor's degree in Business Administration, Management, Human Resources, Information Technology, or a related field.
- At least 5 years of relevant experience in Change Management, Organisational Development, or Business Transformation.
- At least 2 years of experience in a managerial or leadership position.
- Experience managing large-scale projects, organisational transformation, or system implementation initiatives.
- Knowledge of change management methodologies such as Prosci, ADKAR, or Kotter.
- Experience in stakeholder management, change impact assessments, and organisational readiness.
- Strong communication, presentation, leadership, and project reporting skills.
- Experience supervising and mentoring team members.
- Ability to work effectively with senior management, project teams, and external consultants.
- Prosci, CCMP, or another recognised Change Management certification is preferred.
- Experience in IT projects, digital transformation, or enterprise system implementation is advantageous.
- Familiarity with project management tools and reporting dashboards is preferred.