Change Manager

BDO Unibank; Metro Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

BDO Unibank, Inc. is seeking a Change Manager to govern and improve IT Change Management across applications, infrastructure, and services. You will lead CAB discussions, coordinate approvals, and maintain the change calendar to minimize business disruption.

Ideal candidates have 7–10 years in IT/CHANGE roles, with banking or regulated industry experience considered an advantage. Onsite in Makati is required.

Qualifications

• Bachelor's degree in IT, CS, Engineering, or related discipline.
• 7–10 years in IT, ITSM, operations, PM, or governance roles.
• At least 5 years in Change/Release/Service Management or related areas.
• Experience facilitating CAB and governance reviews.
• Banking or highly regulated sector experience is a plus.
• Willing to work onsite in Makati.

Responsibilities

• Oversee end-to-end lifecycle of Change Requests.
• Review, assess, prioritize, approve, reject, or elevate changes by risk and business impact.
• Coordinate CAB and governance meetings; ensure proper approvals.
• Maintain enterprise change calendar and scheduling activities.
• Monitor performance metrics; conduct post-deployment reviews and improvements.
• Prepare management reports and dashboards on change activities.
• Maintain change management documentation and templates.
• Provide guidance and support to stakeholders on processes and requirements.
• Support ITSM tool enhancements and governance activities.

Skills

Change Management

Governance

CAB Facilitation

Stakeholder Engagement

ITSM

Education

Bachelor's Degree in IT/related fields

Job description

BDO Unibank, Inc. is the Philippines’ leading full-service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer-focused services. Build your career with a trusted industry leader.

Job Summary

The Change Manager is responsible for the governance, administration, execution, and continuous improvement of the IT Change Management process, ensuring that changes to applications, infrastructure, systems, and services are implemented in a controlled manner with minimal disruption to business operations. The role is accountable for evaluating, coordinating, and governing the lifecycle of changes from request submission through implementation and closure.

The Change Manager facilitates Change Advisory Board (CAB) discussions, and stakeholder engagements to ensure that all planned changes are properly assessed, approved, communicated, documented, tested, and implemented in accordance with established policies, standards, and service assurance practices.

Key Responsibilities:

Manage and Govern the Change Management Process

• Oversee the end-to-end lifecycle of Change Requests.
• Review, assess, prioritize, approve, reject, or elevate changes based on risk, impact, urgency, and business requirements.

Facilitate Change Reviews and Approvals

• Coordinate and facilitate Change Advisory Board (CAB) and related governance meetings.
• Ensure changes meet approval and readiness requirements prior to implementation.

Coordinate Change Scheduling and Implementation

• Maintain the enterprise change calendar and oversee change scheduling activities.
• Monitor implementations to ensure adherence to approved plans and successful execution.

Monitor, Report, and Improve Process Performance

• Track change performance metrics, implementation outcomes, and compliance levels.
• Conduct post-deployment reviews and drive continuous process improvement initiatives.
• Prepare periodic management reports and dashboards.

Maintain Change Management Documentation

• Ensure policies, procedures, templates, records, and knowledge documents are current, accurate, and compliant with audit requirements.

Other Responsibilities

• Provide guidance and support to stakeholders on Change Management processes and requirements.
• Assist in Change Management training, awareness, and process improvement initiatives.
• Support ITSM tool enhancements, automation, and governance activities.
• Participate in audit, compliance, and risk management activities as required.
• Perform other job-related duties assigned by management.

Qualifications:

• Bachelor's Degree in Information Technology, Computer Science, Engineering, Business Administration, Management Information Systems, or related disciplines.
• At least 7–10 years of relevant experience in Information Technology, IT Service Management, Operations, Project Management, or Governance functions
• At least 5 years of hands-on experience in Change Management, Release Management, Service Management, Technology Operations, or related areas.
• Experience facilitating CAB, governance reviews, and change approval processes.
• Experience in banking, financial services, or highly regulated industries is an advantage.
• Must be willing to work onsite and be assigned in Makati