Change Manager

MicroSourcing; Metro Manila; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Above-market pay

Healthcare from day one

Paid time off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking a Change Manager at its Quezon City office (1880 Building, Eastwood Libis). The role focuses on the people side of change across strategic initiatives, with emphasis on adoption and stakeholder alignment. Work setup is dayshift with hybrid arrangements.

You will design champion networks, enable executives, assess impacts, apply change models, plan communications, and track benefits realization. A Bachelor's degree and 3–5 years in change management are required.

Qualifications

• Education: Bachelor's degree in a relevant field.
• Experience: 3–5 years progressive change‑management experience, including large‑workforce deployments (1,000+ employees).
• Stakeholder Management: Influence without authority across complex stakeholder landscapes; advise VP/Director‑level stakeholders.
• Methodology: Fluency in at least one structured framework (e.g., ADKAR, Kotter, Lewin, McKinsey 7‑S).

Responsibilities

• Strategic Alignment & Narrative: Partner with the department head to contribute to the enterprise change narrative and position initiatives within the broader transformation portfolio.
• Sponsor Enablement: Coach, prepare, and activate executive sponsors; develop tailored sponsor roadmaps and communication guides.
• Change Champion Network Design: Design, recruit, and activate a change champion network across multiple business units; provide ongoing enablement and two‑way feedback.
• Impact Assessment & Technology Adoption: Analyze impacts on people, processes, technology, and organization; design digital enablement and user adoption strategies with IT and operations.
• Psychological & Emotional Change Management: Apply change models to design interventions; equip line managers to support teams throughout the transition curve.
• Change Planning & Execution: Develop detailed plans with timelines, deliverables, success metrics, communications, training needs, and resistance management tactics.
• Communications & Culture Reinforcement: Design and deliver consistent communications; embed target behaviors into performance frameworks.
• Sustainability & Reinforcement Planning: Create 30/60/90‑day post‑implementation plans; set reinforcement mechanisms, recognition, corrective action, benefits realization tracking.
• Monitoring & Evaluation: Track progress, measure effectiveness, gather feedback, analyze adoption data, and report to leadership.

Skills

Change management

Stakeholder management

Communication

Project alignment

Education

Bachelor's degree

Job description

Discover your 100% YOU with MicroSourcing!

Position: Change Manager

Location: 1880 Building, Eastwood Libis, Quezon City
Work setup & shift: Dayshift / Hybrid

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Above‑market compensation, healthcare coverage from day one (for dependents), paid time‑off with cash conversion, group life insurance, performance bonuses.
• Collaborative Spirit: Participate in company‑sponsored events and activities to build a positive, engaging work environment.
• Work‑Life Harmony: Flexible work arrangements for a balance between work and life.
• Career Growth: Opportunities for continuous learning and advancement.
• Inclusive Teamwork: A diverse and inclusive culture.

Role Overview

As a Change Manager you will drive the human side of change, ensuring smooth transitions and high adoption rates for strategic initiatives. You will align individual projects with the enterprise transformation portfolio and manage stakeholders, design champion networks, and mitigate resistance using emotionally intelligent frameworks.

Key Responsibilities

• Strategic Alignment & Narrative: Partner with the department head to contribute to the enterprise change narrative and position individual initiatives within the broader transformation portfolio.
• Sponsor Enablement: Coach, prepare, and activate executive sponsors; develop tailored sponsor roadmaps and communication guides.
• Change Champion Network Design: Design, recruit, and activate a change champion network across multiple business units; provide ongoing enablement and two‑way feedback.
• Impact Assessment & Technology Adoption: Analyze impacts of proposed changes on people, processes, technology, and organization; design digital enablement and user adoption strategies with IT and operations.
• Psychological & Emotional Change Management: Apply change models (e.g. Kübler‑Ross) to design interventions; equip line managers to support teams throughout the transition curve.
• Change Planning & Execution: Develop detailed plans with timelines, deliverables, success metrics, communications, training needs, and resistance management tactics.
• Communications & Culture Reinforcement: Design and deliver consistent communications; embed target behaviors into performance frameworks.
• Sustainability & Reinforcement Planning: Create 30/60/90‑day post‑implementation plans; set reinforcement mechanisms, recognition, corrective action, benefits realization tracking.
• Monitoring & Evaluation: Track progress, measure effectiveness, gather feedback, analyze adoption data, and report to leadership.

Qualifications

• Education: Bachelor's degree in a relevant field.
• Experience: 3–5 years progressive change‑management experience, including large‑workforce deployments (1,000+ employees).
• Stakeholder Management: Demonstrated influence without authority across complex stakeholder landscapes; advise VP/Director‑level stakeholders.
• Methodology: Fluency in at least one structured framework (e.g., ADKAR, Kotter, Lewin, McKinsey 7‑S).

Preferred

• Certifications: PROSCI, CCP, ACMP CCMP, or equivalent.
• Industry Experience: Prior experience in BPO or Shared Services environments.